Canada is in the midst of unprecedented growth in the postsecondary education (PSE) sector. More students are availing themselves of college and university educational opportunities than at any other time in the nation's history. The students now enrolling bring a diverse set of characteristics rarely seen within the sector previously. They are immigrants, children of immigrants, first in their family to enrol in postsecondary, Aboriginal, visible minorities, and students with disabilities to name just a few.
College and university programs and services have grown to meet the needs of these increasingly diverse learners, and are largely referred to as student affairs and services, (SAS). One of the aims of this study was to develop a greater understanding of the scope of student affairs and services and describe the formal organizational structures of these divisions
within Ontario’s postsecondary sector.
We found no consistent title for the senior student affairs and services officer (SSASO) across the sample; titles ranged from Vice President, Student Services to Associate Vice Principal and Dean of Student Affairs. Despite the inconsistency of title, the reporting line was fairly consistent, with SSASOs reporting to the Provost and Vice President, Academic or directly to the President. In only a few cases, dotted line reporting structures existed between the SSASO and these senior administrators.
The portfolios for SSASOs tended to include new student orientation, student leadership programs and liaison with student government, campus involvement (clubs and organization recognition), community development (service learning and civic engagement initiatives), counselling services, health services, accessibility services (also called services for students
with disabilities), career and employment services (and in some cases, cooperative education), academic skills or learning services, and services for diverse students (such as Aboriginal student services, international student services, women centres, and mature student centres). Portfolios differed in terms of whether the registrar’s office and related enrolment management functions, residence, and athletics were included within the SSASO's portfolio. In general, we found the college SSASO’s portfolios to be more expansive than the portfolios of the university SSASOs.
The second aim of this study was to share the voices of the staff who work in student affairs and services divisions across Ontario. Staff shared their perspectives regarding the organizational structure of their institution and how they perceived these organizational structures as helping or hindering their ability to support student success. Staff depicted and described two types of images that correspond with how they perceived the organizational structure of their institution. Spider webs tended to represent institutions where the staff perceived the organizational culture as one where supporting student success was a shared commitment between staff and faculty; where the SSASO's leadership style was directed toward finding the synergy between divisional areas, open to ideas from all areas within the division, and advocated for the division in senior administrative meetings; and where staff understood the vision and mission of the division as it supported and contributed to the institutional mission. Silos tended to represent institutions 4 – Supporting Student Success: The Role of Student Services within Ontarios Postsecondary Institutions where the staff perceived the organizational culture as one in which people worked in their discrete units and were less committed to a shared focus on supporting student success; where the SSASO's leadership style managed departments within the division more as discrete units, less open to ideas from across the division, and with greater hesitation in advocating for the division in senior administrative meetings; and where staff were less clear about how the vision and mission of the division supported and contributed to the institutional mission.
This imagery was powerful in that it spoke to two different approaches to organizational structure: one was student-focused and the other was institution-focused. Student-focused structures were those that aligned organizational structures (proximal location of departments, sub-unit reporting portfolios, policies and protocols) with the student in mind. Institution-focused
structures were those that focused on the organization of the institution’s business first, and appeared to value it over how students would encounter the institution as they worked through successful completion of their program of study. The spider web and silo imagery and their relation to the student-focused and institutional focused approaches to structure appeared irrespective of the actual organizational structure of the institution. Institutions were typically centralized, decentralized, or federated (a combination of the two former models). A centralized structure tended to have the various units within the division (health and counselling, residence, registrar, and athletics, for example) headed by a director or manager reporting to the SSASO, and providing programs and services for the institution as a whole. Conversely, a decentralized structure was one in which programs and services were managed and provided for within multiple institutional units, typically within the faculties. Finally, the federated structure (or hub and spoke model) was found at institutions in which programs and services existed with some level of centralization, and customized versions of these central services also existed at typically the individual faculty level. A critical finding from this study was that student-focused or institution-focused approaches to organizational
structure could be illustrated by any of the three actual structures (centralized, decentralized, or federated). It is as possible to have a student-focused approach with a federated SAS structure as it is to have an institution-focused approach with a centralized SAS structure.
. Unique value-added in the research “market-placeâ€;
. Experience in applying new knowledge to solve industry problems and achieve industry goals;
. Personnel with expertise and experience across key sectors of the economy;
. The ability to rapidly move innovative ideas through the early stages of development and commercialization;
. State-of-the-art facilities, equipment and space to support the development of new products and applications; and
. A sustained commitment to a culture of innovation.
Systemic barriers that currently limit the degree to which colleges can contribute to the future achievement of Ontario’s productivity and prosperity goals include:
. A permissive but not enabling provincial policy framework for college applied R&D and innovation;
. No operating funding for Ontario colleges supporting applied research activities, resulting in:
. A shortage of funds to strengthen colleges’ institutional capacity to initiate, undertake and manage applied R&D and innovation projects that respond to industry and community needs in a timely way;
. A shortage of funds to support college personnel conducting applied R&D and innovation projects; and
. A shortage of funds to enable college applied R&D personnel to rapidly establish partnerships to address applied R&D challenges and to sustain and foster long-term relationships with key personnel from business, industry and community organizations. To strengthen provincial economic competitiveness and prosperity, Ontario colleges are calling on the government of Ontario to:
. Move beyond merely ermissive policies in relation to applied R&D and innovation activities at Ontario colleges and develop a formal provincial policy and investment framework that recognizes and enables the unique roles colleges can play in support of applied R&D and business and industry innovation activities;
. Explicitly develop Ontario colleges’ applied research, innovation and commercialization
capacity; and
. Enable colleges to increase their capacity for applied R&D and innovation partnerships
with business, industry, federal and provincial governments, and com-
EXECUTIVE SUMMARY
The postsecondary undergraduate educational experience takes place in an environment rife with expectation. Those “bright college years,†destined to be memorialized and celebrated, attract a cluster of sociocultural images and resonances, some realistic and some fanciful. Students see these years as a unique time of opportunity and unprecedented autonomy, a psycho-social moratorium where possibilities open up and they can grow into their own adult skins. And while matriculating students look forward to what awaits them, the other group intensely involved in the educational process — the faculty — looks back, projecting their own experience-derived expectations upon undergraduates who, in fact, may be
experiencing a generationally-different world. What should new students expect to find when they begin — and settle into — this new, but temporary, university life? And how will those expectations change as they are met, surpassed, or frustrated? What should faculty expect of students, and will they or should they measure up to faculty models? To what extent can faculty expectations serve as a control or calibrating influence on the subjective expectations and experiences of students?
These are questions that are of vital interest to those attempting to understand the link between student engagement and student success and, in this paper, these questions are explored through three surveys—the National Survey of Student Engagement (NSSE), the Beginning College Survey of Student Engagement (BCSSE), and the Faculty Survey of Student Engagement (FSSE).
The main objective of this report is to learn about the state of knowledge regarding the role of financial literacy as a complex barrier to postsecondary attendance. To achieve this goal, the report contains a literature review of existing studies in the area, as well as an environmental scan of existing programs and initiatives.
When possible, the focus of the report is on low-income high school students in the context of making decisions regarding postsecondary education. In this ideal setting, financial literacy will be defined as knowledge of all the costs, benefits, and available aid associated with postsecondary education. In reality, there are few studies and existing programs that fit this ideal profile. However, we have identified several studies that share these characteristics to a large extent. Specifically, we describe and discuss 21 related studies and 34 related programs. Although most studies and programs are Canadian, we also broaden the scope somewhat to include countries with similar postsecondary systems as Canada (e.g. the United States, the United Kingdom, Australia, and New Zealand).
Our literature review focuses on Canadian and American evidence, and has uncovered several important findings. First, the cost of a postsecondary education is vastly overestimated by the public at large and by low-income youth in particular. In contrast, the economic benefits to attending university are generally underestimated (equally for low- and high-income households). Whether knowing about the costs and benefits matters for pursuing a postsecondary education is less clear given the lack of convincing evidence in this area.
While awareness of student financial aid is not necessarily an issue, it appears that knowledge of aid is limited. This may be related to the complexity of student financial aid, which is not only costly, but may also represent a barrier to some students.
A non-negligible portion of students are loan averse, which means that they will avoid grant opportunities when they are coupled with an optional student loan. This is the case even though the loans can be refused or invested at zero repayable interest.
Research also demonstrates that helping students complete their financial aid and postsecondary application forms has a large impact on application and admission rates. In contrast, offering information to students (without application assistance) is generally not sufficient to affect behaviour.
Finally, once in university, the majority of undergraduates follow a budget and regularly pay off their credit card balance each month. This suggests a certain degree of awareness and control regarding their finances, which may help them repay their loans on time and avoid defaulting.
Four frogs are sitting on a log, and one decides to jump off. How many frogs are left? Th answer is
four, not three, because deciding is not the same as doing.
This paper is about how an entire system from bottom to top can engage in systematic, deeper reform on a continuous basis — from school and community, through district and regions, to system or national levels. It’s about getting the agenda right comprehensive, coherent, deep focus on teaching and learning) and doing it in a way that results in continuous improvement in actuall practice.
Project Background
In 2008, the Higher Education Quality Council of Ontario (HEQCO) issued an open Request for Proposals (RFP) to Ontario colleges and universities that would allow them to evaluate interventions that already existed at those institutions and that were designed to promote student success in various ways. Brock University was involved in a total of four research projects that were approved for funding at that time, including this project. This research project also has the distinction of being the only one in the RFP which involved a re-examination of institutional financial aid policies.
Project Purpose
Institutional financial aid applications ask a wide range of questions dealing with both the personal and financial history of the student and his/her family. This process can take a significant amount of the student’s time, and may even intimidate some. Moreover, the level of financial detail required in the application may be a deterrent to students who might be either embarrassed to disclose family details, or uncomfortable asking their parents about the financial situation of their family.
It is believed that the complex and potentially discouraging application process that exists at many postsecondary institutions (and many government financial aid programs) can be simplified by including fewer fields in the application for funding. This would benefit both student applicants and institutional administrators, and could likely be done without significantly altering
the output that would have been generated using the original full application.
The purpose of this project is to compare two approaches to calculating student financial assessed need for the purposes of determining eligibility for the Brock University Entering Student Bursary. The research question being addressed in this project is whether a simplified approach to calculating assessed need would lead to similar outcomes in terms of identifying
eligibility for the Entering Student Bursary as the original application process that had been in place for years at Brock University.
This report reflects the enthusiasm and commitment of students, staff and faculty in realizing the vision of environmental sustainability on Ontario’s university campuses.
The report is based on an annual survey of 20 Ontario universities conducted by the Council
of Ontario Universities (COU).
Shifting from an emphasis on teaching to learning is a complex task for both teachers and students. This paper reports on a qualitative study of teachers in a nurse specialist education programme meeting this shift in a distance education course. The study aimed to gain a better understanding of the teacher-student relationship by addressing research questions in relation to the students' role, the learning process, and the assessment process. A didactical design comprising three phases focusing on distinct learning outcomes for the course was adopted. Data were collected through in-depth interviews with teachers and were analysed using inductive thematic analysis. The results indicate a shift towards a problematising and holistic approach to teaching, learning, and assessment. This shift highlighted a teacher-student relationship with a shared responsibility in the orchestration of the learning experience. The overall picture outlines a distance education experience of process-based assessment characterised by the imposition of teachers’ rules and a lack of creativity due to the limited role of ICT merely as a container of content.
Keywords: Distance education; higher education; e-learning
ABSTRACT
This paper focuses on the gendered nature of elite academic careers. Of interest is how similar or diff erent the experiences are of women and men who have been appointed to Canada Research Chairs (CRCs). In particular, we examine the impacts of holding a CRC position and consider the factors that shape that experience for women and men. Based on interviews with 60 CRCs, we find that when women and men are given similar opportunities, their experiences are more alike than diff erent. Where diff erences arise, these are often related to the experience of status/prestige associated with the CRC, and to family care responsibilities. Using expectation states theory, we demonstrate that when women are equal to men, the significance of gender as a determinant of the academic experience is diminished.
RÉSUMÉ
Cette étude se concentre sur l’influence du genre dans l’élite des carrières académiques. L’intérêt porte surtout sur le degré de similarité ou de diff érence entre les expériences des femmes et des hommes nommés à des postes de chaires de recherche du Canada (CRC). Nous examinons en particulier les répercussions sur les femmes et les hommes titulaires de CRC en tenant compte des facteurs qui forment l’expérience de ces individus. Nos entrevues avec 60 titulaires de CRC, nous mènent à conclure que les femmes et les hommes obtiennent des occasions similaires et que leurs expériences sont plus semblables que différentes. Lorsque des différences se présentent, elles sont plus souvent liées à l’expérience du statut et du prestige associés à la position de titulaire de CRC et à ses responsabilités familiales. En utilisant la théorie des états d’anticipation, nous démontrons que, lorsque les femmes sont égales aux hommes, la signification du genre en tant que déterminant de l’expérience académique est diminuée.
Since 1987, the Canadian Association of University Business Officers (CAUBO) has celebrated the administrative achievements of our members through the Quality & Productivity (Q&P) Awards Program. The simple concept of sharing good ideas has grown
into an established best practices program that celebrates the successes of our members and provides a venue for spreading the word.
CAUBO promotes the professional and effective delivery of services and administration of resources in all facets of higher education. This annual awards program is designed to recognize, reward and share achievements of administrators in the introduction of new services, improvement in the quality of services provided, and the management of human, financial, and
physical resources.
Depuis 1987, L’Association canadienne du personnel administratif universitaire (ACPAU) souligne les bons coups de ses membres par l’entremise du programme des prix de la qualité et de la productivité. Le concept de départ, qui consistait à
communiquer de bonnes idées, a germé; aujourd’hui, il s’agit d’un programme bien établi qui réunit des pratiques exemplaires, met en valeur les réussites de nos membres et constitue un moyen de diffuser ce savoir.
L’ACPAU s’occupe de promouvoir la prestation professionnelle de services et l’administration effice de ressources dans toutes les facettes de l’enseignement supérieur. Le programme des prix de la qualité et de la productivité vise à récompenser et à faire connaître chaque année les réalisations des administrateurs universitaires, que ce soit pour l’introduction de nouveaux services, l’amélioration de la qualité des services fournis, ou encore la gestion des ressources humaines, financières
ou physiques.
ABSTRACT
Community college systems were established across North America from the early 1960s through the early 1970s. The new systems had two principal models: in one model, the college combined lower-division, university-level general education with technical education programs; in the other, most or all of the colleges were intended to concentrate on technical education. Ontario was the largest of the provinces and states in North America that opted for the second model. Many of the issues that planners confronted when designing these college systems have either persisted or re-emerged in recent years. This
article re-examines the debate on the design of Ontario’s colleges that took place when they were founded and considers its implications for the present.
RÉSUMÉ
Depuis le début des années 1960 et jusqu’au début des années 1970, lorsqu’on créait des réseaux de collèges communautaires partout en Amérique du Nord, deux modèles majeurs étaient proposés pour ces nouveaux réseaux. Dans un des modèles, le collège combinait l’enseignement général universitaire de division inférieure avec les programmes d’enseignement technique ; dans l’autre, la plupart des collèges, sinon tous, se concentraient sur l’enseignement technique. L’Ontario était la plus importante parmi les provinces et les États en Amérique du Nord qui ait opté pour le deuxième modèle. Beaucoup des défis auxquels les planifi cateurs ont été confrontés lorsqu’ils ont conçu le réseau des collèges sont encore présents ou sont réapparus au cours des dernières années. Cet article réexamine l’ancien débat sur la conception des collèges de l’Ontario et considère ses implications actuelles.
Post-secondary education is a cornerstone of Ontario’s continued prosperity. The Ontario government realizes this and confirmed its commitment to expanding post-secondary education in the 2010, 2011 and 2012 provincial budgets. The government announced funding allocations in all three budgets to support enrolment growth in the post-secondary sector. The 2011 budget committed the province to creating 60,000 more spaces in colleges and universities.
Ontario firms and organizations are being challenged to increase productivity through innovation in order to compete on the fiercely competitive world stage and improve the quality of life of Ontarians. Yet, Ontario suffers from innovation gaps
that place its productivity and prosperity goals at risk.
Ontario’s 24 Colleges of Applied Arts and Technology have long been recognized for their contributions to career-oriented education and training programs that have strengthened the Ontario economy throughout the latter part of the 20th century.
Poised on the threshold of the 21st century, college-based applied research and development (R&D) and business and industry innovation activities are of ever increasing importance to the achievement of Ontario’s productivity and prosperity
goals.
Colleges recommend that, beginning in 2006/07, the Government of Ontario establish a new, forward-looking provincial research and innovation policy framework and launch three strategic programs to bolster college capacity to support
business and industry through applied R&D, innovation and commercialization activities over the next decade, at a cost of $50 million over first five years.
The conventional pathway model in postsecondary education (PSE) has traditionally been one of simple, linear choices, where enrolment after secondary school in either college or university ultimately leads to the attainment of a credential and entry into the labour force. Today, however, PSE pathways are no longer as direct. Fewer students are entering PSE programs directly from high school (Bayard and Greenlee, 2009: 11) and students are more likely to have previous PSE experience or to attain multiple credentials than students in the past (Boothby and Drewes, 2006: 6; Bayard and Greenlee, 2009: 11; Colleges Ontario (CO), 2009). Students are opting to alternate between part- and full-time studies, switch programs, return to PSE after an
absence or time in the workforce, pursue further credentials, or transfer between postsecondary institutions and even sectors.
The Canadian labour market suffered a severe blow during the last recession, with more than 430,000 persons losing their jobs and the unemployment rate reaching levels unseen since the latter half of the 1990s.
Subsequently, the labour market has shown great resilience, and there are now 900,000 more Canadians employed since the beginning of the recovery. Important weaknesses remain, however: long-term and youth unemploymentstill stand at obstinately high levels – despite a recent growth in job vacancies.
This E-Brief argues the best way to further support the Canadian labour market would be through policies that enhance labour mobility and emphasize skills training to help ensure unemployed Canadians have the right skill sets to
integrate into the workforce.
There are a number of studies that classify governing boards into different types. Some classifications are based on management form. Some are based on the form in which authority is exercised. Some are based on the form of institution that the board serves. Most of these classifications include "working boards" but few offer a clear definition of them. Even those that do attempt to define this type of board acknowledge that little is known about how they actually function. This study examines a small public not-for-profit institution with a "working board" to determine how that type of board functions, where it succeeds and where it fails, and how it is different from other types of boards.
Daniel Lang
When teachers think the best, most important way to improve their teaching is by developing their content knowledge, they end up with sophisticated levels of knowledge, but they have only simplistic instructional methods to convey that material. To imagine that content matters more than process is to imagine that the car is more important than the road. Both are essential. What we teach and how we teach it are inextricably linked and very much dependent on one another.
This special report features 11 articles pulled from the pages of The Teaching Professor to help you discover new ways to build connections between what you teach and how you teach it. The report offers tips on how to engage students, give feedback, create a climate for learning, and more. It also provides fresh perspectives on how faculty should approach their development as teachers.
It’s been said that few things can enhance student learning more than an instructor’s commitment to ongoing professional development. Here’s a sample of the articles you will find in Effective Strategies for Improving College Teaching and Learning:
• Faculty Self-Disclosures in the College Classroom
• A Tree Falling in the Forest: Helping Students ‘Hear’ and Use Your Comments
• Understanding What You See Happening in Class
• Can Training Make You a Better Teacher?
• Striving for Academic Excellence
Although there is no single best teaching method, approach, or style, this special report will give you a variety of strategies to try. Those that work effectively with your students you should make your own.
The internationally recognized series of Horizon Reports is part of the New Media Consortium’s Horizon Project, a comprehensive research venture established in 2002 that identifies and describes emerging technologies likely to have a large impact over the coming five years on a variety of sectorsaround the globe. This volume, the 2011 Horizon Report, examines emerging technologies for their potential impact on and use in teaching, learning, and creative inquiry. It is the eighth in the annual series of reports focused on emerging technology in the higher education environment.
Ensuring access to postsecondary education (PSE) for all qualified individuals is key to Ontario’s future competitiveness and equally critical from an equity perspective. This paper provides an empirical analysis of access to PSE among a number of under-represented (and minority) groups in Ontario, including comparisons to other regions. Having parents that did
not attend PSE is the most important factor across the country, and the effects are even greater in Ontario than in some other regions. Being from a low-income household is considerably less important than parental education, and the income effects are even smaller in Ontario than in certain other regions. Aboriginal and disabled youth are also strongly under-represented groups in PSE in Ontario, driven entirely by their lower university participation rates, offset to different degrees by higher college participation rates . Rural students are also significantly under-represented (though to a lesser degree) in university, but again go to college at somewhat higher rates. Furthermore, for these latter groups, Ontario does not compare favourably to other regions. The children of immigrants are much more likely to go to university but somewhat less likely to attend college almost everywhere.
Being from a single parent family has little independent effect on access to PSE, as is also the case for being a Francophone outside of Quebec, the latter effect in some cases actually being positive. Intriguingly, although females generally have significantly higher PSE (especially university) attendance rates than males, females in under-represented groups are generally more disadvantaged than males. This research was funded by the Higher Education Quality Council of Ontario (HEQCO), which also provided useful feedback throughout the project. This work is based on earlier research carried out for the Canada Millennium Scholarship Foundation through the MESA project, including a series of papers involving Richard Mueller. The authors gratefully acknowledge the ongoing support provided for the MESA project by the University of Ottawa.
In 2008, the OECD launched the AHELO feasibility study, an initiative with the objective to assess whether it is possible to develop international measures of learning outcomes in higher education.
Learning outcomes are indeed key to a meaningful education, and focusing on learning outcomes is essential to inform diagnosis and improve teaching processes and student learning. While there is a long tradition of learning outcomes’ assessment within institutions’ courses and programmes, emphasis on learning outcomes has become more important in
recent years. Interest in developing comparative measures of learning outcomes has increased in response to a range of higher education trends, challenges and paradigm shifts.
AHELO aims to complement institution-based assessments by providing a direct evaluation of student learning outcomes at the global level and to enable institutions to benchmark the performance of their students against their peers as part of their improvement efforts. Given AHELO’s global scope, it is essential that measures of learning outcomes are valid across
diverse cultures and languages as well as different types of higher education institutions (HEIs).