In 2011, CASE founded the Center for Community College Advancement to provide training and resources to help community colleges build and sustain effective fundraising, alumni relations and communications and marketing programs. A goal for the center is to collect data on best practices in community colleges. This white paper summarizes the results of a groundbreaking survey on alumni relations programs at community colleges across the United States and Canada. The purpose of the survey was to help community college staff benchmark their experiences and programs in alumni relations with peers.
ABSTRACT
Invasive alien species (IAS) cause major environmental and economic damage worldwide,and also threaten human food security and health. The impacts of IAS are expected to rise with continued globalization, land use modification, and climate change. Developing effective strategies to deal with IAS requires a collaborative, interdisciplinary approach, in which scientists work co-operatively with social scientists and policy-makers. Higher education can contribute to this process by training professionals to balance the ecological, economic, and social dimensions of the IAS problem. We examined the extent of such training in Canada by reviewing undergraduate and graduate university curricula at all 94 member nstitutions of the Association of Universities and Colleges of Canada for IAS content. We found that degree and diploma programs focusing on IAS issues are lacking at Canadian post-secondary institutions. Furthermore, few courses are devoted solely to IAS, and those that are typically adopt an ecological perspective. We argue that the absence of interdisciplinary university curricula on IAS in Canada negatively aff ects our ability to respond to this growing global challenge. We present several international educational programs on IAS as case studies on how to better integrate training on invasive species into university curricula in Canada.
RÉSUMÉ
Les espèces exotiques envahissantes (EEE) sont à l’origine d’importants dommages écologiques et économiques partout dans le monde, en plus de menacer la sécurité alimentaire et la santé humaine. On s’attend à ce que leurs eff ets prennent de l’ampleur devant la poursuite de la mondialisation, l’évolution de l’utilisation des sols et les changements climatiques.
L’élaboration de stratégies efficaces pour contrer les EEE exige une approche coopérative et interdisciplinaire, par laquelle des scientifiques travaillent en collaboration avec des spécialistes en sciences sociales et des esponsables de l’élaboration de politiques. L’enseignement supérieur peut y contribuer en formant des professionnels à trouver un équilibre entre les dimensions écologiques, économiques et sociales du problème des EEE. Nous avons étudié la portée d’une telle formation au Canada en révisant les programmes d’études universitaires des premier et second cycles de chacun des 94 établissements membres de l’Association des universités et collèges du Canada. Nous en avons conclu que les programmes menant à un grade ou à un diplôme et ciblant les problèmes liés aux EEE font défaut aux établissements postsecondaires canadiens. En outre, peu de cours se concentrent uniquement sur les EEE, et ceux qui le font adoptent habituellement une approche écologique. Nous faisons valoir que le manque de programmes universitaires interdisciplinaires portant sur les EEE au Canada entrave notre capacité à aff ronter ce défi mondial croissant. Nous présentons plusieurs programmes éducatifs internationaux sur les EEE, à titre d’études de cas pour mieux intégrer la formation sur les espèces envahissantes aux programmes universitaires du Canada.
Andrea L. Smith
Dawn R. Bazely
Norman D. Yan
York University
So much of what determines the overall success or failure of a course takes place well in advance of the first day of class. It’s the thoughtful contemplation of your vision for the course — from what you want your students to learn, to selecting the instructional activities, assignments, and materials that will fuel that learning, to determining how you will measure learning outcomes.
Course Design and Development Ideas That Work examines this multifaceted issue from a variety of fronts to bring you proven course design alternatives implemented in courses of varying sizes and disciplines. Featuring 12 articles pulled from the pages of The Teaching Professor, the report will inspire you to rethink some components of your course.
For example, in the article titled A Large Course with a Small Course Option, we learn about an innovative course design for a large 300-level course. Essentially, the instructor created two options: in one, students attend lectures and take four exams. In the second option, students are responsible for those same lectures and exams, but they also participate in small group discussions and complete a set of writing assignments. The second option was most valued by students who are not very good test-takers or who have a keen interest in the subject.
In the article The Placement of Those Steppingstones, the University of Richmond’s Joe Ben Hoyle compares the placement of steppingstones in a koi pond to the educational processes teachers use to help their students get from point A to point B. Hoyle theorizes that “education stumbles when either the learning points are not sequenced in a clearly logical order or they are not placed at a proper distance from each other.”
Other articles in Course Design and Development Ideas That Work include:
• A Course Redesign that Contributed to Student Success • Pairing vs. Small Groups: A Model for Analytical Collaboration • How Blended Learning Works
• Should Students Have a Role in Setting Course Goals?
• In-Class Writing: A Technique That Promotes Learning and Diagnoses Misconceptions
If you’re looking to update an existing course, this report will give you sound strategies to consider.
The iconic image of the Baby Boom generation is a 1960s-era snapshot of an exuberant, long-haired, rebellious young adult. That portrait wasn’t entirely accurate even then, but it’s hopelessly out of date now. This famously huge cohort of Americans finds itself in a funk as it approaches old age. On January 1, 2011, the oldest Baby Boomers will turn 65. Every day for the next 19 years, about 10,000 more will cross that threshold. By 2030, when all Baby Boomers will have turned 65, fully 18% of the nation’s population will be at least that age, according to Pew Research Center population projections. Today, just 13% of Americans are ages 65 and older.
Perched on the front stoop of old age, Baby Boomers are more downbeat than other age groups about the trajectory of their own lives and about the direction of the nation as a whole.
Some of this pessimism is related to life cycle – for most people, middle age is the most demanding and stressful time of life. 1 Some of the gloominess, however, appears to be particular to Boomers, who bounded onto the national stage in the 1960s with high hopes for remaking society, but who’ve spent most of their adulthood trailing other age cohorts in overall life satisfaction.
At the moment, the Baby Boomers are pretty glum. Fully 80% say they are dissatisfied with the way things are going in the country today, compared with 60% of those ages 18 to 29 (Millennials); 69% of those ages 30 to 45 (Generation Xers) and 76% of those 65 and older (the Silent and Greatest Generations), according to a Pew Research Center survey taken earlier this month.
In the traditional college classroom today, faculty and students arrive with a certain set of expectations, shaped largely by past experiences. And although students may need the occasional (or perhaps frequent) reminder of what’s required of them, there’s usually something very familiar about the experience for both faculty and students alike. In the online classroom, an entirely new set of variables enters the equation. It’s a little like trying to drive in a foreign country. You know how to drive, just like you know how to teach, but it sure is hard to get the hang of driving on the left side of the road, you’re not quite sure how far a kilometer is, and darn it if those road signs aren’t all in Japanese.
This special report explains the “rules of the road” for online teaching and learning and features a series of columns that first appeared in the Distance Education Report’s “Between the Clicks,” a popular column by Dr. Lawrence C. Ragan, Director of Instructional Design and Development for Penn State’s World Campus.
The articles contained in the report will help you establish online instructor best practices and expectations, and include the following principles of effective online teaching:
• Show Up and Teach
• Practice Proactive Course Management Strategies
• Establish Patterns of Course Activities
• Plan for the Unplanned
• Response Requested and Expected
• Think Before You Write
• Help Maintain Forward Progress
• Safe and Secure
• Quality Counts
• (Double) Click a Mile on My Connection
These principles, developed at Penn State’s World Campus, outline the core behaviors of the successful online instructor, and help to define parameters around the investment of time on part of the instructor. In his articles, Ragan identifies potential barriers and limitations to online learning, and specific strategies to assist instructors in achieving the performance
expectations.
As online education moves from the fringes to the mainstream, one question still persists: “How do I know what my online students have learned?” There are no simple answers, just as there aren’t in face-to-face courses, but with a little creativity and flexibility, you soon discover that the online learning environment opens up a host of new student assessment possibilities. And, just as with traditional courses, the trick is finding the right combination that works best for your particular course.
This special report features 12 articles from Online Classroom that will cause you to examine your current methods of online assessment, and perhaps add something new to your assessment toolbox. It even talks about some of the common assessment mistakes you’ll want to avoid.
Take a look at some of the articles you will find in Assessing Online Learning: Strategies, Challenges and Opportunities:
• Authentic Experiences, Assessment Develop Online Students’ Marketable Skills
• Four Typical Online Learning Assessment Mistakes
• Assessing Whether Online Learners Can DO: Aligning Learning Objectives with
Real-world Applications
• Strategies for Creating Better Multiple-Choice Tests
• Assessing Student Learning Online: It’s More Than Multiple Choice
• Using Self-Check Exercises to Assess Online Learning
• Measuring the Effectiveness of an Online Learning Community
• Ongoing Student Evaluation Essential to Course Improvement
Online courses enable a strong student-centered approach to learning and, as a result, assessment. We hope this report helps you design and develop online assessment strategies that take full advantage of the many formal and informal assessment tools now at your fingertips.
One of the important questions to consider in a review of policy for postsecondary education is what kind o f system do we need. To provide a reasonably complete answer to that question would require addressing many different dimensions of postsecondary education including structures, processes, and relationships. In this paper, I will concentrate on two important and closely related subsidiary questions within the broader question of what kind of system we need. Those subsidiary questions are what is the most appropriate mix of different types of postsecondary institutions, and what should be their relationships with one another?1 As those are pretty large questions, within them my principal focus will be even narrower, on the balance and relationship between universities and community colleges.
Effective classroom management is much more than just administering corrective measures when a student misbehaves; it's about developing proactive ways to prevent problems from occurring in the first place while creating a positive learning environment. Establishing that climate for learning is one of the most challenging aspects of teaching, and one of the most difficult skills to master. For those new to the profession, failure to set the right tone will greatly hinder your effectiveness as a teacher. Indeed, even experienced faculty may sometimes feel frustrated by classroom management issues. Strategies that worked for years suddenly become ineffective in the face of some of the challenges today’s students bring with them to the classroom.
Brought to you by The Teaching Professor, this special report features 10 proven classroom management techniques from those on the front lines who’ve met the challenges head-on and developed creative responses that work with today's students. This report will teach you practical ways to create favourable conditions for learning, including how to:
. Get the semester off on the right foot
. Prevent cheating
. Incorporate classroom management principles into the syllabus
. Handle students who participate too much
. Establish relationships with students
. Use a contract to help get students to accept responsibility
. Employ humour to create conditions conducive to learning
The goal of 10 Effective Classroom Management Techniques Every Faculty Member Should Know is to provide actionable strategies and no-nonsense solutions for creating a positive learning environment – whether you’re a seasoned educator or someone who's just starting out.
The primary objectives of this paper were to determine whether there are significant gaps in Ontario’s postsecondary education system with respect to education and research activities, with particular attention to activities connoted by the term “polytechnic”, and if so, to consider how to address such gaps. In response to the first part of our task, we identified three major gaps in Ontario’s postsecondary education system: a free standing, degree-granting, primarily teaching-oriented institution that concentrates on undergraduate education; an open university that would expand accessibility and enable Learners to combine credits from different institutions and different types of learning experiences; and effective pathways for students who start their postsecondary education in a college to attain a baccalaureate degree and be able, if they are so
inclined, to continue on to graduate study.
We did not find compelling evidence that there is a shortage of opportunity for polytechnic education in
Ontario. Presently students are able to draw upon Ryerson University and the University of Ontario Institute of
Technology (UOIT), a modest but growing number of joint university-college programs, and baccalaureate and diploma programs of the colleges. In addition, many students create a polytechnic experience for themselves through transfer from a university to a college or from a college to a university, though more needs to be done to improve opportunities of the latter type.
Also, we think that there are some other good reasons for not designating some colleges as polytechnic institutions. The term polytechnic is fraught with ambiguity, and thus adding a new sector of postsecondary institutions with that name could be more confusing than helpful for prospective students. The institutions in British Columbia and Alberta that use the term polytechnic, either formally or informally, have since their founding been formally differentiated from other college sector institutions in their province and have a history of specialization in technology-based programming. No college sector institutions in Ontario have had a differentiated role like the institutes of technology in British Columbia and Alberta. We are aware also that five
colleges in Ontario have been seeking the polytechnic designation. In regard to both labour market needs and practices in other North American jurisdictions, it is hard to see a justification for adding that many polytechnic institutions to the provincial postsecondary education system, especially when four of them would be in the Greater Toronto Area (GTA). We appreciate that many colleges across Canada, including in Ontario, have made valuable contributions to industry through their applied research activities. Our impression is that the expertise and interaction with industry that fosters these contributions is largely situational and contextual related to the existence of particular faculty in particular programs and institutions.
Accordingly, we do not believe that designating some colleges as polytechnics is necessary to maintain or enhance the capability of the college sector to make such contributions.
While we do not believe that there are compelling arguments for designating some colleges as polytechnics, we are mindful of the contribution that could be made by enabling at least a few colleges to have a more substantial and broader role in offering baccalaureate programs if they are able to demonstrate that they meet the conditions required for such activity. Based upon our examination of the issues outlined above, we review a number of possible policy options to address the predicted demand for increased access to university degree programs in the GTA including: 1)
creating satellite campuses of existing universities; 2) creating new universities that are of the same type as existing universities; 3) creating new universities of a new type focusing on undergraduate study and with a limited role in research; 4) providing selected colleges with a new substantial role in baccalaureate programming; 5) providing colleges with a greater role in transfer programs in basic university subjects, such as arts and science; and 6) creating an open university. We review each of these options and discuss factors that should be considered by government.
Ontario is Canada's largest provincial destination for immigrants. Language barriers, lack of recognition for foreign credentials and lack of work experience in Canada prevent many from gaining employment in their field of expertise. There is an urgent and growing need for occupation-specific language training in Ontario. Immigrants cannot apply their experience, skills and knowledge without the level of language proficiency needed in the workplace, but there are not enough language training opportunities to meet their needs. Shortages of skilled workers in many sectors will increasingly hinder Ontario’s economic prosperity. This report presents the results of a project undertaken by Colleges Ontario and funded by Citizenship and Immigration Canada to examine existing occupation-specific language training in Ontario colleges. It identifies gaps and opportunities for occupation-specific language training and provides input on guidelines for moving toward a province-wide framework for college delivery of occupation-specific language training.
Participants in college-delivered occupation-specific language training will have obtained language proficiency at Canadian Language Benchmark (CLB) levels 6 to 8 and need to acquire occupation-specific language skills and knowledge. These may include individuals who are employed or unemployed, who are pursuing career or vocational training, or who need to acquire the language levels required for higher-level occupation-related language programs.
Ontario’s colleges are experienced in meeting the language needs of immigrants, and are developing increasing expertise in designing and delivering occupation-specific language training. Ontario colleges are a visible first point of entry for new Canadians seeking information on pathways to employment, credential and skills assessment, language training in English and French, upgrading their skills and knowledge, and postsecondary education and training.
Ontario’s colleges currently serve many landed immigrants and refugees. The changing demographic of college enrolment has provided the impetus to examine the language needs of students who are newcomers. Colleges are actively engaged in immigrant-related initiatives, such as Colleges Integrating Immigrants to Employment (CIITE), that provide opportunities to
link with college-delivered language training.
Information for this report was collected from the 24 Ontario colleges through a comprehensive consultative process that included in-depth interviews, follow-up and a one-day workshop. Colleges Ontario worked closely with the Colleges of Ontario Network for Education and Training (CON*NECT) and CIITE. Supplementary information was gathered through online research into OSLT activity at other Canadian colleges and universities. Consultations were held with the Ontario Regional LINC Advisory Committee (ORLAC). A working group was convened to provide guidance to Colleges Ontario and helped shape the consultations and research. The college sector in Ontario is made up of 24 independent colleges. Colleges actively collaborate on a wide range of initiatives, but each college brings its unique perspective to the delivery of education and training in Ontario.
Why Join the Mobile Learning Movement? Mobile learning has clearly become a major new direction
for improving student education at all levels: in K-12 schools as well as in colleges and universities. Mobile learning
allows a working adult who is also a part-time college student to use a smartphone to view a video lecture on a lunch break. K-12 students can learn at home, on a trip or in school. A mobile device that is part of students’ lifestyles combines many technologies to engage them and help them learn effectively. In these and many more ways, the power and flexibility of mobile technology are transforming both instruction and learning.
Definition of Mobile Learning
The term “mobile learning†has different meanings for different communities. Although related to e-learning and distance education, it is distinct in its focus on learning across contexts, learning collaboratively and learning with mobile devices.
A new direction in mobile learning, or m-learning, enables mobility for the instructor, including creating learning materials on the spot and in the field using mobile devices with layered software such as as Mobl21, Go-Know or Blackboard Mobile Learn. Using web 2.0 and mobile tools become an important part of student engagement and higher achievement.
The Case for Mobile Learning
Why is it important for educational institutions to join the mobile learning movement? Consider these factors:
. Mobile devices are now fundamental to the way students communicate and engage in all aspects of their lives. The
Pew Internet Project found that 49 percent of Americans ages 18-24 own a smartphone, and that the majority of these young adults also own a laptop computer.
. Student expectations are changing, especially in higher education. Today’s students juggle a complex life of school, work, family and social time.
Many higher education institutions use student satisfaction surveys given at the end of a course to measure course and instructor quality. But is that really a true measure of quality? All things being equal, an instructor who teaches a rigorous course will likely score much lower than an instructor whose course is a little less demanding. Then there’s the whole timing of the satisfaction surveys. For the most part, students are simply glad the course is over (even if they liked it) and put little thought or time into completing the survey. Unless of course they know they failed, in which case you will get a detailed assessment of how you are boring, inflexible, out of touch, or otherwise unfit to teach.
No wonder surveys get such a bad rap. If end-of-course evaluations are the only surveys you use, there’s a lot more you can, and should, be doing. Done correctly, surveys can deliver tremendous insight into what’s working, what’s not, and why. This special report features 10 articles from Online Classroom, including a three-part and a five-part series that provides stepby-step guidance on how to use surveys and evaluations to improve online courses, programs, and instruction. You’ll learn when to use surveys, how to design effective survey questions, why it’s important to ensure anonymity, and the advantages and disadvantages of Web-based surveys.
Articles in Online Course Quality Assurance: Using Evaluations and Surveys to Improve Online Teaching and Learning include:
• Online Teaching Fundamentals: What to Evaluate, parts 1-3
• Course and Instructor Evaluation: If It’s So Good, Why Does It Feel So Bad?
• Getting Evaluation Data through Surveys: What to Consider before Getting Started
• Using Surveys to Improve Courses, Programs, and Instruction, parts 1-5
If you’re dedicated to continuous improvement, this special report is loaded with practical advice that will help you create more effective surveys before, during, and after your course ends.
Rob Kelly
Editor
Online Classroom
There are a number of studies that classify governing boards into different types. Some classifications are based on management form. Some are based on the form in which authority is exercised. Some are based on the form of institution that the board serves. Most of these classifications include "working boards" but few offer a clear definition of them. Even those that do attempt to define this type of board acknowledge that little is known about how they actually function. This study examines a small public not-for-profit institution with a "working board" to determine how that type of board functions, where it succeeds and where it fails, and how it is different from other types of boards.
Daniel Lang
Executive Summary
This longitudinal mixed method study collected quantitative data from 151 students with Learning Disabilities (LD) and/or Attention Deficit Hyperactivity Disorder (AD/HD). Of these,117 students attended a combination of focus groups and personal interviews and shared their postsecondary education (PSE) experiences as persons with disabilities. The quantitative and qualitative data collection was carried out over two and a half years at the Centre for Students with Disabilities, which provides support and accommodations to college and university students within a shared campus environment at Durham College and the University of Ontario Institute of Technology (UOIT).
The purpose of this study was to evaluate the educational quality of the existing student service programs designed to ensure PSE access for students with LD and/or ADHD, who are an under-represented and at-risk population. Specifically, the study set out to measure and explore the effect of the Summer Transition Program (STP) and enhanced services on promoting students’ engagement, academic performance and, ultimately, their ongoing success throughout PSE.
The Ministry’s STP funding is earmarked for students with LD. However, the Ministry recognizes that students with LD have high comorbid rates of AD/HD. The STP is offered prior to the commencement of the fall semester to give students with LD and/or ADHD a chance to learn evidence-based learning strategies, self-determination skills and the use of assistive
technologies that promote PSE success without the added pressure and demands of a PSE course load. The STP curriculum is delivered in August, in a classroom setting in the morning and in a computer lab in the afternoon. Each day has a specific theme and content is designed to enhance knowledge and skills, such as time management. LD-specific supports were found to improve student outcomes, and the ongoing enhanced supports were believed to ensure accessibility.
This study’s most optimistic finding was the positive association between attendance at the STP and use of enhanced services. The study’s findings demonstrate that the STP improves the quality of students’ transition to PSE by first facilitating an earlier intake requirement and then helping students acquire psychoeducational assessments. STP students complete this process before the academic year begins in September.
Students who did not attend STP (NSTP students) described an overall lengthier and more complicated intake process. Findings from this study demonstrate that the STP improves students’ orientation to campus, orientation to services, disability awareness and willingness to self-advocate. STP also promotes their use of student services. On the other hand, when examining the impact of the STP alone, there were no differences between STP and NSTP students in their likelihood of earning a GPA above 2.0 for any of the first five semesters. The sample groups were self-selected or parentally selected. This sample selection could not be controlled for due to ethical reasons and the limited sample size; this may have decreased the measurable effect. A combination of the two programs was found to enhance academic performance.
In March 2012, the U.S. Council on Foreign Relations released its ”U.S. Education Reform and National Security” report calling attention to a distressing truth that many people have known for years: American students are lagging behind their international peers. This report laid out the implications in stark terms with a sense of urgency reminiscent of President Obama’s 2011 State of the Union Address, in which he called for the U.S. to ”outeducate” the rest of the world.
Shifting from an emphasis on teaching to learning is a complex task for both teachers and students. This paper reports on a qualitative study of teachers in a nurse specialist education programme meeting this shift in a distance education course. The study aimed to gain a better understanding of the teacher-student relationship by addressing research questions in relation to the students' role, the learning process, and the assessment process. A didactical design comprising three phases focusing on distinct learning outcomes for the course was adopted. Data were collected through in-depth interviews with teachers and were analysed using inductive thematic analysis. The results indicate a shift towards a problematising and holistic approach to teaching, learning, and assessment. This shift highlighted a teacher-student relationship with a shared responsibility in the orchestration of the learning experience. The overall picture outlines a distance education experience of process-based assessment characterised by the imposition of teachers’ rules and a lack of creativity due to the limited role of ICT merely as a container of content.
Keywords: Distance education; higher education; e-learning
The exploration of study orchestrations emphasises students’ active participation in learning, describing the ways in which they marshal the resources available to them in response to their learning environment. This study reports the identification of study orchestrations in a group of distance students and identifies the existence of dissonant study orchestrations, which previous research has linked with poor achievement, in approximately one-fifth of the group. Data came from responses by 176 students to the ASSIST questionnaire. The data was subject to factor analysis to ensure commensurability with previous studies, and then cluster analysis was used to identify groups with similar study orchestrations. Four clusters were identified. One of these was clearly dissonant, pointing toward problematic links between learning environments and student approaches to study. The implications of dissonant study orchestrations are explored and further research is suggested, along with implications for the practice of distance educators.
Keywords: Approaches to study; study orchestrations; metacognition; higher education
As Canadaâ's youth consider their increasingly broad and complex array of post-secondary education (PSE) options, they are faced with potentially costly decisions. Moreover, they often do not have the information they need to make appropriate choices, which can negatively impact their participation and persistence in PSE. For many students, it is a challenge to choose, design and follow a post-secondary pathway to its conclusion without deviating from their original plan. Students are increasingly taking non-linear pathways through PSE. Some may need to relocate and attend a different institution. Many students may decide to change the focus of their study, while others may wish to change their program entirely. Some may shift their goals from academic to applied forms of study, or vice versa. However, the structures of post-secondary systems in our provinces, and the various mechanisms that bind them, do not always provide clearly apparent and unobstructed pathways for students, particularly for mobile students. These problems are exacerbated by shifting mandates, roles, and labels of institutions across the Canadian PSE sector.
Canada does not have a clear framework for understanding the many changes that have occurred within its PSE sector over the past 15 years. This monograph sets out to explain these changes, with a view to clarifying their potential effects on students’ comprehension of, and mobility through, the structures that comprise our current PSE landscape.
In the past, Canadian post-secondary education has been described as binary, a term that indicates the presence of two separate institutional sectors: public universities offering academic and professional programming at the degree-level; and public colleges providing diplomas and certificates in programs of a more technical or vocational nature. However, this conceptualization overlooks private post-secondary institutions and, as Marshall (2006) notes, significant growth in the number and types of degrees offered by a wider variety of Canadian post-secondary institutions over recent decades.1 As a result, the distinction between the university and college sectors has become increasingly blurred, and the nature of some Canadian post-secondary institutions is no longer made clear by their names. Canada's PSE sector is now characterized by a broad and complex mix of institutions for which a clear and comprehensive taxonomy has yet to be developed.
Evolutionary and legislative changes in many Canadian jurisdictions challenge the transparency of current Canadian post-secondary education vocabulary. Students’ ideas about which institutions offer which programs, and which programs lead to which opportunities, may not be aligned with these changes. It is arguable that Canadian PSE has become less transparent in recent years, exacerbating the potential that students make PSE decisions inappropriate to their aspirations. Issues of program choice and fit might be better addressed through the provision of a classification framework aimed at making Canadian PSE more transparent to its users.
ABSTRACT
Community college systems were established across North America from the early 1960s through the early 1970s. The new systems had two principal models: in one model, the college combined lower-division, university-level general education with technical education programs; in the other, most or all of the colleges were intended to concentrate on technical education. Ontario was the largest of the provinces and states in North America that opted for the second model. Many of the issues that planners confronted when designing these college systems have either persisted or re-emerged in recent years. This
article re-examines the debate on the design of Ontario’s colleges that took place when they were founded and considers its implications for the present.
RÉSUMÉ
Depuis le début des années 1960 et jusqu’au début des années 1970, lorsqu’on créait des réseaux de collèges communautaires partout en Amérique du Nord, deux modèles majeurs étaient proposés pour ces nouveaux réseaux. Dans un des modèles, le collège combinait l’enseignement général universitaire de division inférieure avec les programmes d’enseignement technique ; dans l’autre, la plupart des collèges, sinon tous, se concentraient sur l’enseignement technique. L’Ontario était la plus importante parmi les provinces et les États en Amérique du Nord qui ait opté pour le deuxième modèle. Beaucoup des défis auxquels les planifi cateurs ont été confrontés lorsqu’ils ont conçu le réseau des collèges sont encore présents ou sont réapparus au cours des dernières années. Cet article réexamine l’ancien débat sur la conception des collèges de l’Ontario et considère ses implications actuelles.
Canada is in the midst of unprecedented growth in the postsecondary education (PSE) sector. More students are availing themselves of college and university educational opportunities than at any other time in the nation's history. The students now enrolling bring a diverse set of characteristics rarely seen within the sector previously. They are immigrants, children of immigrants, first in their family to enrol in postsecondary, Aboriginal, visible minorities, and students with disabilities to name just a few.
College and university programs and services have grown to meet the needs of these increasingly diverse learners, and are largely referred to as student affairs and services, (SAS). One of the aims of this study was to develop a greater understanding of the scope of student affairs and services and describe the formal organizational structures of these divisions
within Ontario’s postsecondary sector.
We found no consistent title for the senior student affairs and services officer (SSASO) across the sample; titles ranged from Vice President, Student Services to Associate Vice Principal and Dean of Student Affairs. Despite the inconsistency of title, the reporting line was fairly consistent, with SSASOs reporting to the Provost and Vice President, Academic or directly to the President. In only a few cases, dotted line reporting structures existed between the SSASO and these senior administrators.
The portfolios for SSASOs tended to include new student orientation, student leadership programs and liaison with student government, campus involvement (clubs and organization recognition), community development (service learning and civic engagement initiatives), counselling services, health services, accessibility services (also called services for students
with disabilities), career and employment services (and in some cases, cooperative education), academic skills or learning services, and services for diverse students (such as Aboriginal student services, international student services, women centres, and mature student centres). Portfolios differed in terms of whether the registrar’s office and related enrolment management functions, residence, and athletics were included within the SSASO's portfolio. In general, we found the college SSASO’s portfolios to be more expansive than the portfolios of the university SSASOs.
The second aim of this study was to share the voices of the staff who work in student affairs and services divisions across Ontario. Staff shared their perspectives regarding the organizational structure of their institution and how they perceived these organizational structures as helping or hindering their ability to support student success. Staff depicted and described two types of images that correspond with how they perceived the organizational structure of their institution. Spider webs tended to represent institutions where the staff perceived the organizational culture as one where supporting student success was a shared commitment between staff and faculty; where the SSASO's leadership style was directed toward finding the synergy between divisional areas, open to ideas from all areas within the division, and advocated for the division in senior administrative meetings; and where staff understood the vision and mission of the division as it supported and contributed to the institutional mission. Silos tended to represent institutions 4 – Supporting Student Success: The Role of Student Services within Ontarios Postsecondary Institutions where the staff perceived the organizational culture as one in which people worked in their discrete units and were less committed to a shared focus on supporting student success; where the SSASO's leadership style managed departments within the division more as discrete units, less open to ideas from across the division, and with greater hesitation in advocating for the division in senior administrative meetings; and where staff were less clear about how the vision and mission of the division supported and contributed to the institutional mission.
This imagery was powerful in that it spoke to two different approaches to organizational structure: one was student-focused and the other was institution-focused. Student-focused structures were those that aligned organizational structures (proximal location of departments, sub-unit reporting portfolios, policies and protocols) with the student in mind. Institution-focused
structures were those that focused on the organization of the institution’s business first, and appeared to value it over how students would encounter the institution as they worked through successful completion of their program of study. The spider web and silo imagery and their relation to the student-focused and institutional focused approaches to structure appeared irrespective of the actual organizational structure of the institution. Institutions were typically centralized, decentralized, or federated (a combination of the two former models). A centralized structure tended to have the various units within the division (health and counselling, residence, registrar, and athletics, for example) headed by a director or manager reporting to the SSASO, and providing programs and services for the institution as a whole. Conversely, a decentralized structure was one in which programs and services were managed and provided for within multiple institutional units, typically within the faculties. Finally, the federated structure (or hub and spoke model) was found at institutions in which programs and services existed with some level of centralization, and customized versions of these central services also existed at typically the individual faculty level. A critical finding from this study was that student-focused or institution-focused approaches to organizational
structure could be illustrated by any of the three actual structures (centralized, decentralized, or federated). It is as possible to have a student-focused approach with a federated SAS structure as it is to have an institution-focused approach with a centralized SAS structure.