The Student Success Program (SSP) at George Brown College is designed to foster a supportive college environment for first-year students. The College committed to fund the SSP for a five-year period beginning in 2008-2009. As part of the SSP, a range of academic and non-academic activities are offered to first-year students in order to promote collaborative learning and peer interaction. Some of these activities take place in class, while others are offered outside of class. The SSP components are tailored to programs within individual centres or schools, so as to provide the types of activities best suited to assist first-year students in those areas.
What’s working in adult learner recruitment and marketing and which practices are most widely used? To find out, Ruffalo Noel Levitz conducted a 72-item, web-based poll in April 2015 as part of the firm’s continuing series of benchmark polls for higher education. Because undergraduate and graduate programs often employ similar practices to attract adult learners, this report combines its findings across undergraduate and graduate levels. For a profile of the poll respondents, please refer to the Appendix, page 41. Note that all respondents in this study had at least one adult-focused degree program.
Many higher education institutions use student satisfaction surveys given at the end of a course to measure course and instructor quality. But is that really a true measure of quality? All things being equal, an instructor who teaches a rigorous course will likely score much lower than an instructor whose course is a little less demanding. Then there’s the whole timing of the satisfaction surveys. For the most part, students are simply glad the course is over (even if they liked it) and put little thought or time into completing the survey. Unless of course they know they failed, in which case you will get a detailed assessment of how you are boring, inflexible, out of touch, or otherwise unfit to teach.
No wonder surveys get such a bad rap. If end-of-course evaluations are the only surveys you use, there’s a lot more you can, and should, be doing. Done correctly, surveys can deliver tremendous insight into what’s working, what’s not, and why. This special report features 10 articles from Online Classroom, including a three-part and a five-part series that provides stepby-step guidance on how to use surveys and evaluations to improve online courses, programs, and instruction. You’ll learn when to use surveys, how to design effective survey questions, why it’s important to ensure anonymity, and the advantages and disadvantages of Web-based surveys.
Articles in Online Course Quality Assurance: Using Evaluations and Surveys to Improve Online Teaching and Learning include:
• Online Teaching Fundamentals: What to Evaluate, parts 1-3
• Course and Instructor Evaluation: If It’s So Good, Why Does It Feel So Bad?
• Getting Evaluation Data through Surveys: What to Consider before Getting Started
• Using Surveys to Improve Courses, Programs, and Instruction, parts 1-5
If you’re dedicated to continuous improvement, this special report is loaded with practical advice that will help you create more effective surveys before, during, and after your course ends.
Rob Kelly
Editor
Online Classroom
Helping individuals obtain a college or university education, regardless of background, remains a key priority for provincial and federal governments in Canada. More and more postsecondary education (PSE) students, however, struggle academically. While PSE enrolment has increased, completion rates have fallen. Within Canadian universities today, about 70 per cent of entering students eventually graduate, and some schools face completion rates of as low as 50 per cent. Average grades have also fallen or been inflated. Administrators’ efforts to reverse these trends by offering additional support services such as advising, time management workshops and remedial education have been generally unsuccessful. Another explanation for worsening academic performance is declining study time. Recent evidence shows a substantial fall in average study times among postsecondary students over the last four decades. Greater financial constraints on today’s students and an increased need to work part time may prevent them from spending more time on school. On the other hand, poor-performing students may simply see less need to achieve better grade performance because they perceive obtaining an undergraduate degree as the primary benefit from postsecondary education. Or it is possible that more PSE students are myopic. Students invest time and effort for uncertain returns that are not realized until many years later. This uncertainty may lead students to focus more on immediate gratification and present opportunities and spend less time on school work. Many stakeholders are interested in how to motivate students to overcome these difficulties and perform better in school.
The goal of the Opportunity Knocks (OK) Project was to effectively learn more about the potential for merit-based scholarships to provide both additional financial support and more motivation for improved academic performance. OK was a randomized field experiment that involved first year and second year students receiving financial aid in 2008/09 at the University of Toronto Scarborough (UTSC). Students on financial aid were chosen because monetary incentives should be more meaningful to them. The campus includes a diverse student body, most of whom commute from home. About ten thousand full-time students attend each year. All first year and second year students on financial aid were invited to participate in OK. Those selected by lottery into the treatment group were offered merit scholarships for obtaining course grades above 70 per cent, as well as regular peer advising services. More specifically, for each one-semester course (with a full course load being 5 courses worth 5 2.5 credits), students received $100 for obtaining a grade average of 70 per cent and $20 for each percentage point above 70 per cent. For example, a student receiving a grade of 76 per cent would have received $220. If a student received 76 per cent in all of her or his 10 courses over the school year (5 each semester), she or he would have received a total of $2,200 (equal to 10 × $220).
OK participants selected for treatment were also assigned a peer advisor of the same gender and were offered opportunities to engage in e-mail correspondence with that advisor to discuss academic matters, as well as issues arising from campus life. Peer advisors were enthusiastic, paid upper year students or recent graduates with successful academic achievement. Each peer advisor was assigned to 50 students who had been selected for the OK treatment program. Advisors were the key front-line service and information providers for OK participants. They proactively sent e-mails to advisees approximately once every two to three weeks, whether or not a response was acknowledged. These e-mails offered advice on upcoming academic events and workshops and on how to approach particular periods in the academic calendar such as midterms and finals. Advisors also provided information about the Opportunity Knocks scholarships, including payment schedules and reminders of how scholarships were calculated.
When teachers think the best, most important way to improve their teaching is by devel-oping their content knowledge, they end up with sophisticated levels of knowledge, but they have only simplistic instructional methods to convey that material. To imagine that content matters more than process is to imagine that the car is more important than the road. Both are essential. What we teach and how we teach it are inextricably linked and very much dependent on one another.
This article describes the major findings from a longitudinal study of the impact of learning communities on the success of academically under-prepared, low-income students in 13 community colleges across the country. In this study, we employed both quantitative longitudinal survey and qualitative case study and interview methods. We utilized the former in order to
ascertain to what degree participation in a learning community enhanced student success and the latter to understand why and how it is that such communities do so. The findings strongly support adapting the learning community model to basic skills instruction to improve learning and persistence for this population.
The National Student Financial Wellness Study (NSFWS) is a survey of college students examining the financial attitudes, practices, and knowledge of students from institutions of higher education across the United States. The purpose of the 2014 NSFWS is to gain a more thorough and accurate picture of the financial wellness of college students. The NSFWS was developed and administered by The Ohio State University in collaboration with co-investigators from Cuyahoga Community College, DePaul University, Iowa State University, Oberlin College, Ohio University, and Santa Fe College. The survey was administered online during autumn 2014 or winter 2015 to random samples of students from 52 participating institutions. Please see the following page for a complete list of the institutions that participated in the study. More information on the study is available at go.osu.edu/nsfws or by emailing the NSFWS team at nsfws@osu.edu.
This report was requested and partially funded by the University of Waterloo’s Centre for the Advancement of Co-operative Education (WATCACE), along with funding from the Higher Education Quality Council of Ontario. It presents a customized analysis of findings from three surveys, undertaken in spring 2011 and spring 2012, to gather perspectives from graduating college and university students, postsecondary faculty, and Ontario employers on work-integrated learning (WIL) within a postsecondary program of study. The three surveys were funded by the Higher Education Quality Council of Ontario (HEQCO) and conducted by Academica Group Inc., in partnership with the Ministry of Training, Colleges and Universities (MTCU), the Ministry of Economic Development and Innovation (MEDI), as well as 14 Ontario postsecondary institutions and a variety of student associations and other stakeholders. The surveys were designed to gain a better understanding of student, faculty, and employer experiences with WIL, including motivations and barriers to participation, and perceptions of challenges and benefits. The results presented in this report provide insights into the attitudes and opinions of students and faculty from the University of Waterloo and the Ontario employers most likely to hire University of Waterloo graduates.
For Canada to succeed, all Canadians must have the opportunity to develop and use their skills and knowledge to the fullest. So said the government of Prime Minister Paul Martin in the Speech from the Throne that opened the 37th Parliament of Canada in February 2004: “Investing in people will be Canada’s most important economic investment.”
Such an investment is critical. The new economy demands an increasingly educated and skilled workforce. To remain globally competitive, Canada needs to invest in raising the overall level of education and skills across the country. As well, Canada faces a shortage of skilled workers over the next 10 years, due to both retirement and the country’s low population
growth rate. To replace our aging workforce, Canada needs to look beyond traditional sources for future employees. It needs to invest in increasing the education and skill levels of:
• Aboriginal Canadians;
• Canadians with disabilities;
• Immigrants to Canada;
• Youth and adults with low literacy or foundation skills; and
• Canadians living in rural or remote areas of the country.
• Recognition for excellence in polytechnic education.
Mission
• To champion innovation and excellence in career-focussed education, training, and applied research.
• To serve the ever-changing needs of our diverse and growing community.
• To inspire students and employees to strive towards their highest potential.
PREAMBLE
Appreciative Inquiry (AI) is a way of helping organizations discover their strengths so they can create an alignment of those strengths, making their weaknesses and problems irrelevant. Since the mid-1980s, thousands of organizations in more
than 100 countries – corporations, businesses, nonprofits, churches, educational and governmental organizations – have used this strengths-based approach to organizational or institutional change and development.
One of the many lessons learned from the early years of distance education is the fact that you cannot simply pluck an instructor out of the classroom, plug him into an online course, and expect him to be effective in this new and challenging medium. Some learned this lesson the hard way, while others took a proactive approach to faculty training. All of us continue to refine our approach and discover our own best practices.
Today, it’s possible to learn much from the mistakes and successes of those who blazed the trail before us. Faculty development for distance educators is a critical component of all successful distance education programs. Well thought-out faculty development weaves together needed training, available resources, and ongoing support, and carries with it the same expectations for quality teaching that institutions of higher education have for their face-to-face classes.
This special report, Faculty Development in Distance Education: Issues, Trends and Tips, features 12 articles pulled from the pages of Distance Education Report, including:
• Faculty Development: Best Practices from World Campus
• Developing Faculty Competency in Online Pedagogy
• A Learner-Centered, Emotionally Engaging Approach to Online Learning
• How to Get the Best Out of Online Adjuncts
• Workload, Promotion, and Tenure Implications of Teaching Online
• Four Steps to Just-in-Time Faculty Training
This report is loaded with practical strategies that can help you build a comprehensive
faculty development program, helping ensure that instructors stay current in both online
pedagogy and practical technical know-how. No matter what the particular character of
your program is, I think you’ll find many ideas you can use in here.
Christopher Hill
Editor
Distance Education Report
chill@magnapubs.com
Equity and Access to Higher Education?
Participation rates in both university and college vary based on the student’s
family income. That variation is relatively small for college students, but
skews toward children from wealthy families for universities. College students
come almost evenly from the family income quartiles; regardless of
family income, about 25% of students come from each family income quartile.
In contrast, more university students come from wealthy families than
low-income ones. Almost 35% of all university students come from the top
quartile, compared to just under 20% from the poorest quartile.
One thing is becoming increasingly clear in the area of workplace training: the standard approaches applied are not adapted to individual needs and the knowledge society as a whole. Offering something more than a standard one-size-fits-all product involves “personalizing” learning. What do we mean by personalizing learning? We mean considering the diversity of learners (learning characteristics) in order to better adapt their learning to their needs (current and target skills), by offering them customized online solutions (synchronous, asynchronous and mixed) and by optimizing learning situations (alternate teaching methods) to reflect work-related requirements (e.g., adapted to their time constraints, work environment and job demands) and each learner’s skills.
Background Web technologies are developing at an unprecedented pace and constitute an excellent tool for improving the flexibility and effectiveness of learning. An increasing number of studies demonstrate that an adult can learn more – and faster – with an online course than face to face in a classroom. What about teachers, who must teach themselves on the job how to use these technologies and effectively integrate them into their teaching? A number of obstacles and a certain resistance hinder this training and integration, the most significant being the time available and the motivation to learn.
Increasingly, teachers are seeking à la carte training solutions that can be split up and accessed at different times in the workplace or close to home. The Internet offers more and more courses that successfully bring the knowledge conveyed in line with learners’ actual needs, regardless of where they may be on the planet, or where their workplace is located. But what do we really know about the impact of these online solutions on workplace learning? There is little literature on the subject, thus the relevance of research to analyze these types of intervention and document the success factors of online training in the workplace.
Goal
Given that little formal research has been conducted on the use of Web technologies for developing the technological and pedagogical skills of teachers in the workplace, and even less on operating training programs that provide a personalized approach to learning, the goal of this study was to test a mixed online learning model that provides a personalized mix of synchronous classroom instruction and asynchronous distance learning to suit the learning characteristics of adult learners in the workplace. With this educational approach in mind, the Form@tion program was launched online to offer professional development opportunities to teachers in the workplace who wished to develop their skills in online teaching. More specifically, the objectives of this study are to understand working teachers’ resistance to change and the obstacles facing them in terms of information and communications technologies Study on the impact of mixed online training (synchronous and asynchronous) on the skills development of teachers in the workplace (ICT); to test a mixed training program that offers a personalized training plan to meet the training needs and learning characteristics of practising teachers; and to measure the changing attitudes of teachers towards the need for lifelong learning.
Why competency-based education?
Although competency-based education (CBEd) may seem relatively new to postsecondary education, the concept has been widely discussed throughout American education since the 1990s (Jones & Voorhees, 2002; Mulder, Gulikers, Biemans, & Wesselink, 2009). In fact, colleges including Western Governors University, Sinclair Community College, and Kings College were pioneering CBEd initiatives over a decade ago (2002). Several factors have focused current attention on CBEd in higher education in recent years, including the demand for expanded access to education, the need to reduce the cost of postsecondary education, and a shift from traditional models for learning. Online learning technology, for example, which supports the notion of learning anytime, anyplace, anywhere, also requires higher education to adjust and rethink the traditional educational system.
In November 2005, the province of Ontario and the federal government signed two historic agreements – the Canada-Ontario Labour Market Development Agreement and the Canada-Ontario Labour Market Partnership Agreement. One year later, on Nov. 24, 2006, key labour market stakeholders, including users, delivery agents and government came together to collectively take stock of progress and to explore how partners can help governments move forward with successfully
implementing the agreements.
The symposium, Developing Skills through Partnerships, was co-hosted by Colleges Ontario, the Ontario Chamber of
Commerce, ONESTEP, and the Canadian Policy Research Networks.
Obtaining a postsecondary education (PSE) is a crucial requirement both for Ontario and for the province's youth. With a cross-section of all demographic and socioeconomic groups in PSE, a dual benefit ensues: the province acquires the human capital needed for Ontario’s economic success (HEQCO, 2010, p. 31), and graduates experience lower rates of unemployment, greater job stability and higher earnings (Berger, Motte, & Parkin, 2009, p. 7-21).
Objective of this Report
This report seeks to establish trends in factors that are impacting PSE decision making among Ontario's youth and to identify features that are strong predictors of PSE participation. The research is a collaborative effort of Human Resources and Skills Development Canada (HRSDC) and the Higher Education Quality Council of Ontario (HEQCO).
The decision to pursue a postsecondary education is influenced by a number of factors, including parental involvement, career counselling, parental income and education levels, and student location. In this report, student, household and external factors are examined to determine their impact on postsecondary pathways of Ontario youth of both linguistic sectors.
Comparisons between Ontario and the rest of Canada are also explored.
Encouraging benchmarking in e-learning supported the dissemination of e-learning benchmarks developed by the Australasian Council on Open, Distance and ELearning (ACODE). Dissemination activities, including provision of web-based
information and of training, were required to enhance the accessibility to the sector of the benchmarks and the guidelines for their use.
Students spend an average of 10 days out of the school year taking district-mandated tests and nine days taking state-required tests, according to the Center on Education Policy. Over 12 years of schooling, that adds up to nearly four months of a young person’s life. And that’s just the tip of the iceberg. That number does not include teacher-made tests, quizzes, final exams, many college-admissions tests and pretests; nor does it account for the number of time teachers spend preparing students to take all those exams.
She has been contributing to the field of counseling and sociology since the early 1950’s.
Bachelors of Arts in Sociology in 1951 from Barnard College in 1951.
Ed.D in Counseling in 1961 from Teachers College, Columbia University.
Served on the faculties of Wayne State University, Howard University and Pratt University and at the University of Maryland, College Park.
Currently she is a professor emeritus in the Department of Counseling and Personnel Services, College of Education, and Director of Counseling of the Center of Human Services Department, University of Maryland, College Park
(Schlossberg et al., 1995).