Abstract: This article considers the evolution of e-learning and some of the factors that have shaped its implementation. It draws on research conducted in the UK from 2001 to 2008 by the Chartered Institute of Personnel and Development (CIPD) focusing on training and learning in corporate organisations rather than courses offered to students enrolled in educational institutions. The article argues that throughout this period there has been insufficient attention given to the way learning takes place in organisations. It considers the emerging wave of enthusiasm for Web 2.0, concluding that successful current applications of e-learning simply use a more diverse range of tools and approaches.
Keywords: corporate e-learning; learning technology; Web 2.0; social networking;
virtual worlds; Webinars; online support;
For more than 10 years, the Center for Community College Student Engagement has worked with colleges to answer the most important question in higher education: How can we best restructure policy and practice to help the most students succeed?
The Center—along with Achieving the Dream, the Community College Research Center, Completion by Design, and other efforts—has led the field in understanding and using data to improve practice. Now, findings from more than 10 years of CCSSE survey administrations show an unmistakable trend: consistent, continuous improvement in engagement.
Many higher education institutions use student satisfaction surveys given at the end of a course to measure course and instructor quality. But is that really a true measure of quality? All things being equal, an instructor who teaches a rigorous course will likely score much lower than an instructor whose course is a little less demanding. Then there’s the whole timing of the satisfaction surveys. For the most part, students are simply glad the course is over (even if they liked it) and put little thought or time into completing the survey. Unless of course they know they failed, in which case you will get a detailed assessment of how you are boring, inflexible, out of touch, or otherwise unfit to teach.
No wonder surveys get such a bad rap. If end-of-course evaluations are the only surveys you use, there’s a lot more you can, and should, be doing. Done correctly, surveys can deliver tremendous insight into what’s working, what’s not, and why. This special report features 10 articles from Online Classroom, including a three-part and a five-part series that provides stepby-
step guidance on how to use surveys and evaluations to improve online courses, programs, and instruction. You’ll learn when to use surveys, how to design effective survey questions, why it’s important to ensure anonymity, and the advantages and disadvantages of Web-based surveys.
Articles in Online Course Quality Assurance: Using Evaluations and Surveys to Improve Online Teaching and Learning include:
• Online Teaching Fundamentals: What to Evaluate, parts 1-3
• Course and Instructor Evaluation: If It’s So Good, Why Does It Feel So Bad?
• Getting Evaluation Data through Surveys: What to Consider before Getting Started
• Using Surveys to Improve Courses, Programs, and Instruction, parts 1-5
If you’re dedicated to continuous improvement, this special report is loaded with practical advice that will help you create more effective surveys before, during, and after your course ends.
If every worker had the essential skills needed to do their jobs really well, productivity and competitiveness in the West would soar. But many workers do not. Forty per cent of our workforce does not have the essential skills – including language, literacy and numeracy – needed to apply their technical skills and knowledge at globally competitive levels. Investing in upgrading essential skills would provide the West with an opportunity to change the productivity narrative.
Canada is in the midst of unprecedented growth in the postsecondary education (PSE) sector. More students are availing themselves of college and university educational opportunities than at any other time in the nation's history. The students now enrolling bring a diverse set of characteristics rarely seen within the sector previously. They are immigrants, children of immigrants, first in their family to enrol in postsecondary, Aboriginal, visible minorities, and students with disabilities to name just a few.
College and university programs and services have grown to meet the needs of these increasingly diverse learners, and are largely referred to as student affairs and services, (SAS). One of the aims of this study was to develop a greater understanding of the scope of student affairs and services and describe the formal organizational structures of these divisions
within Ontario’s postsecondary sector.
We found no consistent title for the senior student affairs and services officer (SSASO) across the sample; titles ranged from Vice President, Student Services to Associate Vice Principal and Dean of Student Affairs. Despite the inconsistency of title, the reporting line was fairly consistent, with SSASOs reporting to the Provost and Vice President, Academic or directly to the President. In only a few cases, dotted line reporting structures existed between the SSASO and these senior administrators.
The portfolios for SSASOs tended to include new student orientation, student leadership programs and liaison with student government, campus involvement (clubs and organization recognition), community development (service learning and civic engagement initiatives), counselling services, health services, accessibility services (also called services for students
with disabilities), career and employment services (and in some cases, cooperative education), academic skills or learning services, and services for diverse students (such as Aboriginal student services, international student services, women centres, and mature student centres). Portfolios differed in terms of whether the registrar’s office and related enrolment management functions, residence, and athletics were included within the SSASO's portfolio. In general, we found the college SSASO’s portfolios to be more expansive than the portfolios of the university SSASOs.
The second aim of this study was to share the voices of the staff who work in student affairs and services divisions across Ontario. Staff shared their perspectives regarding the organizational structure of their institution and how they perceived these organizational structures as helping or hindering their ability to support student success. Staff depicted and described two types of images that correspond with how they perceived the organizational structure of their institution. Spider webs tended to represent institutions where the staff perceived the organizational culture as one where supporting student success was a shared commitment between staff and faculty; where the SSASO's leadership style was directed toward finding the synergy between divisional areas, open to ideas from all areas within the division, and advocated for the division in senior administrative meetings; and where staff understood the vision and mission of the division as it supported and contributed to the institutional mission. Silos tended to represent institutions 4 – Supporting Student Success: The Role of Student Services within Ontarios Postsecondary Institutions where the staff perceived the organizational culture as one in which people worked in their discrete units and were less committed to a shared focus on supporting student success; where the SSASO's leadership style managed departments within the division more as discrete units, less open to ideas from across the division, and with greater hesitation in advocating for the division in senior administrative meetings; and where staff were less clear about how the vision and mission of the division supported and contributed to the institutional mission.
This imagery was powerful in that it spoke to two different approaches to organizational structure: one was student-focused and the other was institution-focused. Student-focused structures were those that aligned organizational structures (proximal location of departments, sub-unit reporting portfolios, policies and protocols) with the student in mind. Institution-focused
structures were those that focused on the organization of the institution’s business first, and appeared to value it over how students would encounter the institution as they worked through successful completion of their program of study. The spider web and silo imagery and their relation to the student-focused and institutional focused approaches to structure appeared irrespective of the actual organizational structure of the institution. Institutions were typically centralized, decentralized, or federated (a combination of the two former models). A centralized structure tended to have the various units within the division (health and counselling, residence, registrar, and athletics, for example) headed by a director or manager reporting to the SSASO, and providing programs and services for the institution as a whole. Conversely, a decentralized structure was one in which programs and services were managed and provided for within multiple institutional units, typically within the faculties. Finally, the federated structure (or hub and spoke model) was found at institutions in which programs and services existed with some level of centralization, and customized versions of these central services also existed at typically the individual faculty level. A critical finding from this study was that student-focused or institution-focused approaches to organizational
structure could be illustrated by any of the three actual structures (centralized, decentralized, or federated). It is as possible to have a student-focused approach with a federated SAS structure as it is to have an institution-focused approach with a centralized SAS structure.
The purpose of this qualitative grounded theory study was to assess multilingual models of education by investing how and when to incorporate second and third languages into the curriculum to improve language acquisition.
This research report represents the first phase of a multi-year collaborative research initiative of the Association of Colleges of Applied Arts and Technology of Ontario.1 The initiative is designed to develop a cohesive picture of the pathways from secondary school to college. The major purpose of this phase of the research was to identify secondary school students’ perceptions of Ontario colleges and of college as a possible post-secondary educational destination for them, and to determine the factors that have shaped these perceptions. A second purpose was to identify secondary school student achievement patterns, graduation rates and course enrolments in order to consider their influence on current and future college enrolments.
ABSTRACT
Do students know the level of education required to achieve their career objectives? Is this information related to their education pathways? To address these questions, I compare high school students' perceptions of the level of education they will require for the job they intend to hold at age 30, with the level required according to professional job analysts. About three out of four students intending to work in a job requiring a university degree know the level of education that is required to obtain the job. Moreover, students who know that a university degree is required are more likely to attend university. Finally, higher university attendance rates are observed when students learn earlier (rather than later), that a university degree is required for their intended job.
RÉSUMÉ
Les élèves savent-ils quelles études leur permettront d’atteindre leurs objectifs de carrière? Ces renseignements sont-ils associés à leur parcours scolaire? Afi n de répondre à ces questions, je compare, d’une part, la perception qu’ont les élèves du secondaire quant au niveau d’instruction qui leur est requis pour travailler dans la profession qu’ils souhaitent exercer à l’âge de 30 ans avec, d’autre part, le niveau réellement requis selon les analystes du marché professionnel. Ainsi, environ trois étudiants sur quatre ayant l’intention d’exercer une profession qui nécessite un grade universitaire sont conscients du niveau d’instruction requis. Par ailleurs, les élèves qui sont conscients de la nécessité d’un grade universitaire ont plus de chances de fréquenter l’université. Enfi n, on observe un taux de fréquentation universitaire plus élevé chez les élèves qui ont pris conscience, plus tôt dans leur parcours, de la nécessité d’un grade universitaire pour réaliser leur aspiration professionnelle.
Seamless Pathways: A Symposium on Improving
Transitions from High School to College gathered prominent Ontario educators, policy-makers and government leaders in Toronto on June 6, 2006. The purpose of the symposium was to bring together an expert group of education leaders to:
learn about other jurisdictions approaches to building meaningful pathways that contribute to higher success rates in secondary school and higher participation in post-secondary education discuss what has been learned from current research; the School/College/Work Initiative projects; and the unique role of colleges and apprenticeship pathways in student success
• identify systemic issues and develop policy advice for creating better school-college linkages in order to raise both participation and success rates for post-secondary students.
There was a clear need for a high-level strategic discussion on the future of transitions in order to: follow up on the recommendations in Ontario: A Leader in Learning (the Rae report on postsecondary education) respond to the Ontario government's Learning to 18 and Student Success strategies, such as dual credits and high-skills majors.
ACT defines readiness for college as acquisition of the knowledge and skills a student needs to enroll and succeed in credit-bearing, first-year courses at a postsecondary institution, such as a two- or four-year college, trade school, or technical school.
Simply stated, readiness for college means not needing to take remedial courses in college.
Today, college readiness also means career readiness. While not every high school graduate plans to attend college, the majority of the fastest-growing jobs that require a high school diploma, pay a salary above the poverty line for a family of four, and provide opportunities for career advancement require knowledge and skills comparable to those expected of
the first-year college student (ACT, 2006b). We must therefore educate all high school students according to a common academic expectation, one that prepares them for both postsecondary education and the workforce. Anything less will not give high school graduates the foundation of academic skills they will need to learn additional skills as their jobs change or
as they change jobs throughout their careers.
This report compares eligibility for student financial aid by examining the amount of funds (both repayable and non-repayable) that a student would be eligible to receive in each province, based on their income group (low-, middle- and high-income). Provincial administration of part (or all) of financial aid has resulted in great variability in the type, quantity, and availability of resources offered to students. Individual provinces have demonstrated priorities such as debt reduction strategies, universal grants, and student independence from parental support, to name a few.
Key findings include that:
• The combination of federal, provincial and joint administered student financial aid programs are inherently complex, lack transparency, and thus, remain removed from public scrutiny and discussion.
• Appalling inequities exist in the amount of resources offered to students, based on their province of residence.
• Enormous differences in tuition between provinces are the greatest factor in determining the cost of education and therefore have a great impact on the amount of debt a student may accumulate.
• Provincial grant programs, whether needs-based or universal, are the largest contributor to debt reduction.
Helping individuals obtain a college or university education, regardless of background, remains a key priority for provincial and federal governments in Canada. More and more postsecondary education (PSE) students, however, struggle academically. While PSE enrolment has increased, completion rates have fallen. Within Canadian universities today, about 70 per cent of entering students eventually graduate, and some schools face completion rates of as low as 50 per cent. Average grades have also fallen or been inflated. Administrators’ efforts to reverse these trends by offering additional support services such as advising, time management workshops and remedial education have been generally unsuccessful. Another explanation for worsening academic performance is declining study time. Recent evidence shows a substantial fall in average study times among postsecondary students over the last four decades. Greater financial constraints on today’s students and an increased need to work part time may prevent them from spending more time on school. On the other hand, poor-performing students may simply see less need to achieve better grade performance because they perceive obtaining an undergraduate degree as the primary benefit from postsecondary education. Or it is possible that more PSE students are myopic. Students invest time and effort for uncertain returns that are not realized until many years later. This uncertainty may lead students to focus more on immediate gratification and present opportunities and spend less time on school work. Many stakeholders are interested in how to motivate students to overcome these difficulties and perform better in school.
The goal of the Opportunity Knocks (OK) Project was to effectively learn more about the potential for merit-based scholarships to provide both additional financial support and more motivation for improved academic performance. OK was a randomized field experiment that involved first year and second year students receiving financial aid in 2008/09 at the University of Toronto Scarborough (UTSC). Students on financial aid were chosen because monetary incentives should be more meaningful to them. The campus includes a diverse student body, most of whom commute from home. About ten thousand full-time students attend each year. All first year and second year students on financial aid were invited to participate in OK. Those selected by lottery into the treatment group were offered merit scholarships for obtaining course grades above 70 per cent, as well as regular peer advising services. More specifically, for each one-semester course (with a full course load being 5 courses worth 5 2.5 credits), students received $100 for obtaining a grade average of 70 per cent and $20 for each percentage point above 70 per cent. For example, a student receiving a grade of 76 per cent would have received $220. If a student received 76 per cent in all of her or his 10 courses over the school year (5 each semester), she or he would have received a total of $2,200 (equal to 10 × $220).
OK participants selected for treatment were also assigned a peer advisor of the same gender and were offered opportunities to engage in e-mail correspondence with that advisor to discuss academic matters, as well as issues arising from campus life. Peer advisors were enthusiastic, paid upper year students or recent graduates with successful academic achievement. Each peer advisor was assigned to 50 students who had been selected for the OK treatment program. Advisors were the key front-line service and information providers for OK participants. They proactively sent e-mails to advisees approximately once every two to three weeks, whether or not a response was acknowledged. These e-mails offered advice on upcoming academic events and workshops and on how to approach particular periods in the academic calendar such as midterms and finals. Advisors also provided information about the Opportunity Knocks scholarships, including payment schedules and reminders of how scholarships were calculated.
n this two-part consideration of the future of online learning, we look at the patterns and trends which will shape online learning in the future and how the various components of the post-secondary education system, such as student population, course design and delivery, assessment, resource bases, teaching and learning models, and partnerships will be different from what we have now.
The first part, A 2016 Look at the Future of Online Learning: Advancing Technology and Online Learning – An Ideal Match for the Future, looks at developments in technology and what potential they offer for better learning, teaching, collaboration, mobility and other key aspects of online learning.
The second part, A 2016 Look at the Future of Online Learning: Transformations in Learners, Programs, Teaching and Learning, and Policy and Government, is a more in-depth consideration of the inter-related changes we see taking place across online learning and the implications of this for post-secondary education.
The Alternative to Academic Suspension Program (AASP) ran as a pilot program in fall 2009 to address the skill development of students facing suspension at Brock University. Initial results of the program indicate positive results with students persisting in their programs. In total, there were 445 students facing academic suspension, and 42 per cent of those students participated in the AASP pilot. Participants in the AASP were required to successfully complete the program,pass all credits taken during the academic year (maximum of three) and achieve an overall session average of at least 60 per cent to be eligible to continue studies. Failure to meet any of the conditions resulted in academic suspension at the end of the academic year. Of the 187 students participating in the AASP pilot, 50 per cent returned to studies in the fall of 2010, compared to only 17 per cent of those students facing suspension who did not to participate. When considering all students facing suspension, AASP participants represented over two-thirds of the returning students in fall 2010. Not only are the participants persisting with studies, but the participants are improving their overall averages as well.
While overall academic averages can be difficult to change, of the 94 AASP participants returning to studies in 2010, 92.5 per cent of them were able to increase their overall average. Considering that AASP participants were limited to a maximum of three credits, it is encouraging that so many of the returning AASP participants were able to achieve this result. The participants are moving from being at risk of not completing their programs to completion with improved overall averages.
The current analysis reflects a positive short-term impact on retention. Continued analysis would examine a long-term assessment of the program and whether students can maintain their initial success as they continue in their studies at Brock. Other key findings from the report include:
• In 2009, students within two years of entry into Brock and facing suspension participated at a higher rate than those students facing suspension who had entered prior to 2007.
• Although 94 AASP participants returned to studies in 2010, there were 116 AASP participants (62 per cent of total AASP enrollment) eligible to continue studies at Brock University in 2010. We are unable to track whether the eligible participants not returning to Brock have gone to other institutions or chosen to end their postsecondary studies.
Surveys and focus groups from eligible AASP participants not returning to studies at Brock would be beneficial to understand what choices these students made and why they made them.
Further study needs to be completed to understand the longer-term impact of the AASP. In addition to driving internal program improvements, further study could also help develop strategies to identify and support at-risk students at other universities.
This paper exploits longitudinal tax-filer data to provide new empirical evidence for Ontario on i) overall PSE
participation rates on an annual basis over the last decade, ii) how access is related to a number of important
individual and family characteristics, including sex, family income, area size of residence and family type, and iii) how these relationships have changed over time. This is done for Ontario as a whole, in comparison to the rest of Canada, and then broken down by region within Ontario. The findings are informative, in some cases surprising, and highly relevant to public policy regarding access to postsecondary education.
Why do we study student technology choices and preferences? With the first student study launched in 2004 we had an instinctive sense of why the exercise was valuable. Several campuses had been collecting data on student technology use - some of them for quite a while - but this included little broad and generalizable data about how students in higher education were adapting to and using technology.
The Colleges of Applied Arts and Technology of Ontario (CAATs) are engaged in a wide range of international activities which have not previously been the subject of any in-depth study. This thesis provides the first comprehensive examination of the international student recruitment and educational export activities of the CAATs. This study, relying on literature reviews, a survey of the colleges and interviews with college administrators, explores the historical evolution of recruitment and export activities, the motivation behind participation in these activities and the financial implications of export and recruitment. The study also reviews some of the linkages between international student recruitment and export and internationalization and globalization.
Robert R. Blake and Anne Adams McCanse1 refined the Leadership Grid® which identified various types of man- agerial leadership based on concern for production cou- pled with concern for people. While they consider the “team management” style of leadership to be ideal, they recognize that it may be difficult to implement in some work situations. Effective managers have great concern for both people and production. They work to motivate employees to reach their highest levels of accomplish- ment. They are flexible and responsive to change, and they understand the need to change.
This paper reviews and critiques the existing literature on accompanying partners of international students (APIS), who are often an ignored population in programs and services for the internationalization of Canadian higher education. Particularly, we identify three issues. First, we argue that current research on this group overwhelmingly focuses on their social and cultural adaptation difficulties while ignoring their agency in dealing with life challenges in the host society. Second, we note that research on this population should go beyond an overemphasis on gender, to include a comprehensive analysis of how gender intersects with other unequal social relations, such as race and class, in contributing to the complexity and multiplicity of their lived experiences. Finally, we suggest that rather than conflating APIS with trailing partners of expatriates or immigrants and treating them as a homogenous group, researchers should do more to address their heterogeneity from an anti-essentialist approach.
There is currently a powerful push-pull factor in schooling. The push factor is that school is increasingly boring for students and alienating for teachers. The pull fac-tor is that the exploding and alluring digital world is irresistible, but not necessarily productive in its raw form. The push-pull dynamic makes it inevitable that disruptive changes will occur. I have been part of a group that has been developing innova-tive responses to the current challenges. This response consists of integrating three components: deep learning goals, new pedagogies, and technology. The result will be more radical change in the next five years than has occurred in the past 50 years.