Top performance in today’s sales environment requires a highly collaborative approach. Reps who have either grown up using tools like email, social networking platforms, and mobile devices (“digital natives”) or who are heavily engaged with such tools are in a much better position to become top performers and win more deals, faster. Accordingly, a collaborative team environment enabled by “social learning” capabilities represents revenue opportunities for forward-thinking sales leaders who want to train, manage, mentor, and coach winning teams.
Shifting from an emphasis on teaching to learning is a complex task for both teachers and students. This paper reports on a qualitative study of teachers in a nurse specialist education programme meeting this shift in a distance education course. The study aimed to gain a better understanding of the teacher-student relationship by addressing research questions in relation to the students' role, the learning process, and the assessment process. A didactical design comprising three phases focusing on distinct learning outcomes for the course was adopted. Data were collected through in-depth interviews with teachers and were analysed using inductive thematic analysis. The results indicate a shift towards a problematising and holistic approach to teaching, learning, and assessment. This shift highlighted a teacher-student relationship with a shared responsibility in the orchestration of the learning experience. The overall picture outlines a distance education experience of process-based assessment characterised by the imposition of teachers’ rules and a lack of creativity due to the limited role of ICT merely as a container of content.
Keywords: Distance education; higher education; e-learning
Canada is in the midst of unprecedented growth in the postsecondary education (PSE) sector. More students are availing themselves of college and university educational opportunities than at any other time in the nation's history. The students now enrolling bring a diverse set of characteristics rarely seen within the sector previously. They are immigrants, children of immigrants, first in their family to enrol in postsecondary, Aboriginal, visible minorities, and students with disabilities to name just a few.
College and university programs and services have grown to meet the needs of these increasingly diverse learners, and are largely referred to as student affairs and services, (SAS). One of the aims of this study was to develop a greater understanding of the scope of student affairs and services and describe the formal organizational structures of these divisions
within Ontario’s postsecondary sector.
We found no consistent title for the senior student affairs and services officer (SSASO) across the sample; titles ranged from Vice President, Student Services to Associate Vice Principal and Dean of Student Affairs. Despite the inconsistency of title, the reporting line was fairly consistent, with SSASOs reporting to the Provost and Vice President, Academic or directly to the President. In only a few cases, dotted line reporting structures existed between the SSASO and these senior administrators.
The portfolios for SSASOs tended to include new student orientation, student leadership programs and liaison with student government, campus involvement (clubs and organization recognition), community development (service learning and civic engagement initiatives), counselling services, health services, accessibility services (also called services for students
with disabilities), career and employment services (and in some cases, cooperative education), academic skills or learning services, and services for diverse students (such as Aboriginal student services, international student services, women centres, and mature student centres). Portfolios differed in terms of whether the registrar’s office and related enrolment management functions, residence, and athletics were included within the SSASO's portfolio. In general, we found the college SSASO’s portfolios to be more expansive than the portfolios of the university SSASOs.
The second aim of this study was to share the voices of the staff who work in student affairs and services divisions across Ontario. Staff shared their perspectives regarding the organizational structure of their institution and how they perceived these organizational structures as helping or hindering their ability to support student success. Staff depicted and described two types of images that correspond with how they perceived the organizational structure of their institution. Spider webs tended to represent institutions where the staff perceived the organizational culture as one where supporting student success was a shared commitment between staff and faculty; where the SSASO's leadership style was directed toward finding the synergy between divisional areas, open to ideas from all areas within the division, and advocated for the division in senior administrative meetings; and where staff understood the vision and mission of the division as it supported and contributed to the institutional mission. Silos tended to represent institutions 4 – Supporting Student Success: The Role of Student Services within Ontarios Postsecondary Institutions where the staff perceived the organizational culture as one in which people worked in their discrete units and were less committed to a shared focus on supporting student success; where the SSASO's leadership style managed departments within the division more as discrete units, less open to ideas from across the division, and with greater hesitation in advocating for the division in senior administrative meetings; and where staff were less clear about how the vision and mission of the division supported and contributed to the institutional mission.
This imagery was powerful in that it spoke to two different approaches to organizational structure: one was student-focused and the other was institution-focused. Student-focused structures were those that aligned organizational structures (proximal location of departments, sub-unit reporting portfolios, policies and protocols) with the student in mind. Institution-focused
structures were those that focused on the organization of the institution’s business first, and appeared to value it over how students would encounter the institution as they worked through successful completion of their program of study. The spider web and silo imagery and their relation to the student-focused and institutional focused approaches to structure appeared irrespective of the actual organizational structure of the institution. Institutions were typically centralized, decentralized, or federated (a combination of the two former models). A centralized structure tended to have the various units within the division (health and counselling, residence, registrar, and athletics, for example) headed by a director or manager reporting to the SSASO, and providing programs and services for the institution as a whole. Conversely, a decentralized structure was one in which programs and services were managed and provided for within multiple institutional units, typically within the faculties. Finally, the federated structure (or hub and spoke model) was found at institutions in which programs and services existed with some level of centralization, and customized versions of these central services also existed at typically the individual faculty level. A critical finding from this study was that student-focused or institution-focused approaches to organizational
structure could be illustrated by any of the three actual structures (centralized, decentralized, or federated). It is as possible to have a student-focused approach with a federated SAS structure as it is to have an institution-focused approach with a centralized SAS structure.
In order to close the growing achievement gap, higher education institutions need to focus on innovation, scale and
diffusion, according to Bridget Burns, executive director for the University Innovation Alliance, a coalition of 11 public research universities committed to improving graduation rates and sharing best practices. And most important, institutions need to communicate about what works and what doesn't. "Otherwise we are sentencing other universities to repeat our mistakes and our failures — and students deserve better," she exhorted.
Many higher education institutions use student satisfaction surveys given at the end of a course to measure course and instructor quality. But is that really a true measure of quality? All things being equal, an instructor who teaches a rigorous course will likely score much lower than an instructor whose course is a little less demanding. Then there’s the whole timing of the satisfaction surveys. For the most part, students are simply glad the course is over (even if they liked it) and put little thought or time into completing the survey. Unless of course they know they failed, in which case you will get a detailed assessment of how you are boring, inflexible, out of touch, or otherwise unfit to teach.
No wonder surveys get such a bad rap. If end-of-course evaluations are the only surveys you use, there’s a lot more you can, and should, be doing. Done correctly, surveys can deliver tremendous insight into what’s working, what’s not, and why. This special report features 10 articles from Online Classroom, including a three-part and a five-part series that provides stepby-
step guidance on how to use surveys and evaluations to improve online courses, programs, and instruction. You’ll learn when to use surveys, how to design effective survey questions, why it’s important to ensure anonymity, and the advantages and disadvantages of Web-based surveys.
Articles in Online Course Quality Assurance: Using Evaluations and Surveys to Improve Online Teaching and Learning include:
• Online Teaching Fundamentals: What to Evaluate, parts 1-3
• Course and Instructor Evaluation: If It’s So Good, Why Does It Feel So Bad?
• Getting Evaluation Data through Surveys: What to Consider before Getting Started
• Using Surveys to Improve Courses, Programs, and Instruction, parts 1-5
If you’re dedicated to continuous improvement, this special report is loaded with practical advice that will help you create more effective surveys before, during, and after your course ends.
This research report represents the first phase of a multi-year collaborative research initiative of the Association of Colleges of Applied Arts and Technology of Ontario.1 The initiative is designed to develop a cohesive picture of the pathways from secondary school to college. The major purpose of this phase of the research was to identify secondary school students’ perceptions of Ontario colleges and of college as a possible post-secondary educational destination for them, and to determine the factors that have shaped these perceptions. A second purpose was to identify secondary school student achievement patterns, graduation rates and course enrolments in order to consider their influence on current and future college enrolments.
As laptops become smaller and more ubiquitous, and with the advent of tablets, the idea of taking notes by hand just seems old-fashioned to many students today. Typing your notes is faster — which comes in handy when there's a lot of information to take down. But it turns out there are still advantages to doing things the old-fashioned way.
For one thing, research shows that laptops and tablets have a tendency to be distracting — it's so easy to click over to Facebook in that dull lecture. And a study has shown that the fact that you have to be slower when you take notes by hand is what makes it more useful in the long run.
This study examined aspects of approval processes for baccalaureate degree programs in colleges in the following 11 jurisdictions: Alberta, British Columbia, Austria, Denmark, Finland, Flanders, Florida, Germany, Ireland, the Netherlands, and New Zealand. More detailed profiles are provided for seven of the jurisdictions. In order to make the data more relevant for the Ontario reader, some comparisons with characteristics of the baccalaureate degree approval process in Ontario are noted.
By enhancing communication with students, ONCAT both increases their awareness of transfer opportunities and facilitates their ability to transfer. ONCAT works with students, through its advisory board, by engaging with student leaders and participating in student fairs, to ensure that there is a better understanding of the transfer and mobility opportunities afforded by our system.
Technology and the Problem of Change
ACT defines readiness for college as acquisition of the knowledge and skills a student needs to enroll and succeed in credit-bearing, first-year courses at a postsecondary institution, such as a two- or four-year college, trade school, or technical school.
Simply stated, readiness for college means not needing to take remedial courses in college.
Today, college readiness also means career readiness. While not every high school graduate plans to attend college, the majority of the fastest-growing jobs that require a high school diploma, pay a salary above the poverty line for a family of four, and provide opportunities for career advancement require knowledge and skills comparable to those expected of
the first-year college student (ACT, 2006b). We must therefore educate all high school students according to a common academic expectation, one that prepares them for both postsecondary education and the workforce. Anything less will not give high school graduates the foundation of academic skills they will need to learn additional skills as their jobs change or
as they change jobs throughout their careers.
Ensuring access to postsecondary education (PSE) for all qualified individuals is key to Ontario’s future competitiveness and equally critical from an equity perspective. This paper provides an empirical analysis of access to PSE among a number of under-represented (and minority) groups in Ontario, including comparisons to other regions. Having parents that did
not attend PSE is the most important factor across the country, and the effects are even greater in Ontario than in some other regions. Being from a low-income household is considerably less important than parental education, and the income effects are even smaller in Ontario than in certain other regions. Aboriginal and disabled youth are also strongly under-represented groups in PSE in Ontario, driven entirely by their lower university participation rates, offset to different degrees by higher college participation rates . Rural students are also significantly under-represented (though to a lesser degree) in university, but again go to college at somewhat higher rates. Furthermore, for these latter groups, Ontario does not compare favourably to other regions. The children of immigrants are much more likely to go to university but somewhat less likely to attend college almost everywhere.
Being from a single parent family has little independent effect on access to PSE, as is also the case for being a Francophone outside of Quebec, the latter effect in some cases actually being positive. Intriguingly, although females generally have significantly higher PSE (especially university) attendance rates than males, females in under-represented groups are generally more disadvantaged than males. This research was funded by the Higher Education Quality Council of Ontario (HEQCO), which also provided useful feedback throughout the project. This work is based on earlier research carried out for the Canada Millennium Scholarship Foundation through the MESA project, including a series of papers involving Richard Mueller. The authors gratefully acknowledge the ongoing support provided for the MESA project by the University of Ottawa.
Interest in leadership increased during the early part of the twentieth century. Early leadership theories focused on what qualities distinguished between leaders and followers, while subsequent theories looked at other variables such as situational factors and skill level. While many different leadership theories have emerged, most can be classified as one of eight major types:
This paper reviews and critiques the existing literature on accompanying partners of international students (APIS), who are often an ignored population in programs and services for the internationalization of Canadian higher education. Particularly, we identify three issues. First, we argue that current research on this group overwhelmingly focuses on their social and cultural adaptation difficulties while ignoring their agency in dealing with life challenges in the host society. Second, we note that research on this population should go beyond an overemphasis on gender, to include a comprehensive analysis of how gender intersects with other unequal social relations, such as race and class, in contributing to the complexity and multiplicity of their lived experiences. Finally, we suggest that rather than conflating APIS with trailing partners of expatriates or immigrants and treating them as a homogenous group, researchers should do more to address their heterogeneity from an anti-essentialist approach.
Helping individuals obtain a college or university education, regardless of background, remains a key priority for provincial and federal governments in Canada. More and more postsecondary education (PSE) students, however, struggle academically. While PSE enrolment has increased, completion rates have fallen. Within Canadian universities today, about 70 per cent of entering students eventually graduate, and some schools face completion rates of as low as 50 per cent. Average grades have also fallen or been inflated. Administrators’ efforts to reverse these trends by offering additional support services such as advising, time management workshops and remedial education have been generally unsuccessful. Another explanation for worsening academic performance is declining study time. Recent evidence shows a substantial fall in average study times among postsecondary students over the last four decades. Greater financial constraints on today’s students and an increased need to work part time may prevent them from spending more time on school. On the other hand, poor-performing students may simply see less need to achieve better grade performance because they perceive obtaining an undergraduate degree as the primary benefit from postsecondary education. Or it is possible that more PSE students are myopic. Students invest time and effort for uncertain returns that are not realized until many years later. This uncertainty may lead students to focus more on immediate gratification and present opportunities and spend less time on school work. Many stakeholders are interested in how to motivate students to overcome these difficulties and perform better in school.
The goal of the Opportunity Knocks (OK) Project was to effectively learn more about the potential for merit-based scholarships to provide both additional financial support and more motivation for improved academic performance. OK was a randomized field experiment that involved first year and second year students receiving financial aid in 2008/09 at the University of Toronto Scarborough (UTSC). Students on financial aid were chosen because monetary incentives should be more meaningful to them. The campus includes a diverse student body, most of whom commute from home. About ten thousand full-time students attend each year. All first year and second year students on financial aid were invited to participate in OK. Those selected by lottery into the treatment group were offered merit scholarships for obtaining course grades above 70 per cent, as well as regular peer advising services. More specifically, for each one-semester course (with a full course load being 5 courses worth 5 2.5 credits), students received $100 for obtaining a grade average of 70 per cent and $20 for each percentage point above 70 per cent. For example, a student receiving a grade of 76 per cent would have received $220. If a student received 76 per cent in all of her or his 10 courses over the school year (5 each semester), she or he would have received a total of $2,200 (equal to 10 × $220).
OK participants selected for treatment were also assigned a peer advisor of the same gender and were offered opportunities to engage in e-mail correspondence with that advisor to discuss academic matters, as well as issues arising from campus life. Peer advisors were enthusiastic, paid upper year students or recent graduates with successful academic achievement. Each peer advisor was assigned to 50 students who had been selected for the OK treatment program. Advisors were the key front-line service and information providers for OK participants. They proactively sent e-mails to advisees approximately once every two to three weeks, whether or not a response was acknowledged. These e-mails offered advice on upcoming academic events and workshops and on how to approach particular periods in the academic calendar such as midterms and finals. Advisors also provided information about the Opportunity Knocks scholarships, including payment schedules and reminders of how scholarships were calculated.
Abstract
The demands on academic staff in all sectors to adopt best ODL practices to create effective and efficient models of learning in the face of increasing external pressures show no signs of abating. The massification of higher education, diversified access, and pressures to meet institutional visions and research objectives demand of teaching staff an increasingly public design process subject to peer review in numerous forms. Expectations of systematized pedagogical planners and embedded templates of learning within the institutional virtual learning environments (VLEs) have, so far, failed to deliver the institutional efficiencies anticipated. In response, a new model of learning design is proposed with a practical, accessible, and freely available “toolkit” that embodies and embeds pedagogical theories and practices. The student-owned learning-engagement (SOLE) model aims to support professional development within practice, constructive alignment, and holistic visualisations, as well as enable the sharing of learning design processes with the learners themselves.
Keywords: Learning design; constructive alignment; pedagogical planners; toolkit
International Review of Research in Open and Distance Learning
Embodied and Embedded Theory in Practice: The Student-Owned Learning-Engagement (SOLE) Model
Simon Atkinson
London School of Economics and Political Science, UK
To compete successfully in today’s global economy, countries need to develop the potential of all of their citizens. They need to ensure that men and women develop the right skills and find opportunities to use them productively. Many countries are working towards achieving gender parity at the workplace and in access to jobs. In education, too, many countries have been successful in closing gender gaps in learning outcomes. Yet, as this report reveals, even when boys and girls are equally proficient in mathematics and science, their attitudes towards learning and aspirations for their future are markedly different – and that has a significant impact on their decisions to pursue further education and their choice of career.
This paper exploits longitudinal tax-filer data to provide new empirical evidence for Ontario on i) overall PSE
participation rates on an annual basis over the last decade, ii) how access is related to a number of important
individual and family characteristics, including sex, family income, area size of residence and family type, and iii) how these relationships have changed over time. This is done for Ontario as a whole, in comparison to the rest of Canada, and then broken down by region within Ontario. The findings are informative, in some cases surprising, and highly relevant to public policy regarding access to postsecondary education.
Why do we study student technology choices and preferences? With the first student study launched in 2004 we had an instinctive sense of why the exercise was valuable. Several campuses had been collecting data on student technology use - some of them for quite a while - but this included little broad and generalizable data about how students in higher education were adapting to and using technology.
What is a mobile education environment?
Education today doesn’t need to take place within the confines of a school building, thanks to the Internet, wireless communication and mobile computing devices. Students and teachers are no longer required to be “stuck inside these four walls” for learning to take place. Teens whose body clocks don’t mesh with 7:15 a.m. class starts can sleep in — then do the work when they are at their mental peak (9 p.m., perhaps). Teachers, too, can gain increased flexibility in organizing their time. Lessons can be more easily tailored for students with whom they can work one-on-one with using interactive online programs. This is the promise of mobile learning, currently in place in some schools across the country. However, most K-12 schools are just starting to scratch the surface of what mobility can mean for education. Those that adapt to mobile technology will find it easier to reach students; research shows this sort of learning at the K-12 level improves student engagement, enthusiasm and test scores.